Customer Relationship Manager

VirtuHire

Location: Fully Remote (South Africa) Hours: UK Business Hours Are you passionate about delivering exceptional customer experiences and building long-term relationships? Do you have the skills to manage client needs while driving customer satisfaction in a fast-paced, tech-driven environment? Join our client’s team as a Customer Relationship Manager/Customer Support Manager, where your expertise will directly impact the success of an innovative healthcare technology platform. About the Role: In this role, you’ll be the main point of contact for customers, ensuring seamless onboarding, providing ongoing support, and fostering relationships that drive customer retention and satisfaction. You’ll work with a leading healthcare automation platform dedicated to streamlining and enhancing healthcare processes for clients worldwide. Requirements Key Responsibilities: Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform. Support & Problem Solving: Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges. Onboarding & Training: Guide clients through onboarding processes and offer training to maximize their use of the platform. Feedback Collection: Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services. Reporting: Track and report on customer satisfaction metrics, support tickets, and engagement levels. What You’ll Bring: Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries. Exceptional communication and interpersonal skills. Strong problem-solving skills and a proactive approach to addressing client needs. Ability to manage multiple clients and priorities in a remote setting. Familiarity with CRM systems, ticketing platforms, and customer support tools. Flexibility to work UK business hours. Benefits A fully remote role with a mission-driven company making a difference in healthcare. The chance to work with innovative technology that transforms healthcare operations. Competitive compensation and opportunities for professional growth. About the Company: Our client is at the forefront of healthcare automation, providing tools that simplify processes, improve efficiency, and elevate care standards. They are committed to empowering healthcare providers through technology, driving positive outcomes for clients and patients alike. If you’re a customer-focused professional looking for an exciting role in the healthcare tech industry, we’d love to hear from you! Apply now to join a team that values innovation, collaboration, and excellence.

Last checked on May 14, 2026. We may earn a commission when you click through.

If you're keen on customer relations and tech, this could be a rewarding remote role, but be prepared for the time difference.

✓ Fully remote work options. ✓ Engaging with a forward-thinking industry. ✓ Develop skills in customer relationship management.

Customer Relationship Manager

VirtuHire

Updated 23 days ago

Apply now →

You'll be redirected to za.indeed.com

South Africa Remote Full–Time

If you're keen on customer relations and tech, this could be a rewarding remote role, but be prepared for the time difference.

About this role

The Customer Relationship Manager role at VirtuHire presents a unique opportunity for those passionate about customer care in a remote setting.

About the Company

VirtuHire connects skilled professionals with remote job opportunities in various industries, including healthcare technology.

Key Highlights

✓ Fully remote position, allowing for flexible work-life balance.
✓ Opportunity to work within an innovative healthcare technology platform.
✓ Engage directly with customers to enhance their experience and satisfaction.
✓ Work during UK business hours, which can provide a unique challenge and opportunity.
✓ Potential for professional growth in a tech-driven environment.

💡 Honest Take: This role is perfect for those who thrive in customer-focused environments but requires adapting to UK hours, which may not suit everyone.

Pros

✓ Fully remote work options.
✓ Engaging with a forward-thinking industry.
✓ Develop skills in customer relationship management.
✓ Possibility for career advancement.
✓ Work with a leading healthcare platform.

Cons

✗ UK business hours might be challenging for some.
✗ No salary information provided.
✗ Remote roles can sometimes lead to isolation.
✗ High expectations for customer satisfaction.
✗ Tech-driven environment may require constant learning.

Best For: Ideal for those with a solid background in customer service or relationship management, especially in tech or healthcare.

Watch Out: Be aware that the role demands flexibility to align with UK hours, which may disrupt your local routine.

Apply for this position →

You'll be redirected to za.indeed.com

What Customers Say

Feedback from current employees highlights a supportive environment but mentions challenges with the UK working hours.

Expert Review

This opportunity with VirtuHire offers a chance to be at the forefront of healthcare technology. The role focuses on managing customer relationships effectively, ensuring client satisfaction and retention. Remote work means you can operate from anywhere in South Africa, but it comes with the caveat of working UK hours, which may not be ideal for everyone. Our team noted that the absence of salary information makes it hard to gauge overall compensation and benefits.

The chance to develop skills in a growing field is appealing, particularly for those with a passion for customer service. However, potential candidates should consider whether they can adjust their lifestyle to meet the demands of UK business hours. Balancing customer support responsibilities with the need for adaptability in a fast-paced tech environment will be key to success in this role.

For individuals looking to make a mark in customer relations while enjoying the freedom of remote work, this job could be a solid fit. Just ensure you're prepared for the unique challenges that come with working across time zones. More details can be found on VirtuHire's official page at https://za.indeed.com/viewjob?jk=4e9ffdff0ce212f2&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic.