About the job: As a Customer Service Associate at Hodo Stays, you will be - 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Building and maintaining positive relationships with clients through effective communication and problem-solving skills. 3. Assisting customers with booking reservations, managing cancellations, and processing payments. 4. Handling customer complaints and escalations with empathy and a solution-oriented approach. 5. Maintaining accurate customer records and updating information in the CRM system. 6. Collaborating with other departments to ensure seamless customer experience and satisfaction. 7. Continuously seeking ways to improve customer service processes and procedures to enhance overall client satisfaction. If you are a dynamic individual with excellent communication skills, a passion for customer service, and a strong proficiency in MS-Office, Excel, and bilingual language skills, we invite you to join our team at Hodo Stays and make a positive impact in the hospitality industry. Apply now and be a part of our exciting journey! Who can apply: Only those candidates can apply who: Salary: ₹ 2,06,000 - 2,46,000 /year Experience: No experience required Deadline: 2026-06-15 23:59:59 Other perks: Health Insurance Skills required: MS-Office, MS-Excel, Client Relationship Management (CRM), English Proficiency (Spoken), English Proficiency (Written) and Hindi Proficiency (Spoken) About Company: Redefining stays, Beyond hotels. At 'HODO stays', we turn every stay into a welcoming experience. Blending hotel convenience with the warmth of home, our stylish, eco-friendly apartments cater to modern travelers who want more than just a room. Whether it's for work or play, our seamless booking and personalized service ensure that comfort is the standard never an upgrade.