Senior Manager, Platform Engineering

Asurion

Lead a global team in defining observability strategy and enhancing developer platform capabilities to improve system reliability and customer trust.

Last checked on June 3, 2026. We may earn a commission when you click through.

For seasoned professionals ready to take charge of platform engineering, this role offers a chance to significantly impact enterprise reliability.

✓ Opportunity to lead a global team ✓ Focus on modern observability practices ✓ Potential for significant organizational impact

Senior Manager, Platform Engineering

Asurion

Updated 3 days ago

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Nashville Full-Time

For seasoned professionals ready to take charge of platform engineering, this role offers a chance to significantly impact enterprise reliability.

About this role

*Job Summary** The Senior Manager, DevOps Platform Engineering – Observability & Developer Experience, leads a global DevOps platform engineering team responsible for defining and executing enterprise observability strategy and advancing developer platform capabilities. This role establishes enterprise-wide visibility into system health and customer-impacting services, enabling proactive detection, rapid resolution, and prevention of service disruptions. By advancing automation-first platforms and modern observability practices, this leader improves availability, reduces incident impact, strengthens customer trust, and elevates enterprise reliability maturity.

The position requires strong executive presence and the ability to communicate platform health, risk posture, reliability trends, and strategic investment priorities to senior and executive leadership.

Key ResponsibilitiesStrategy & Platform LeadershipLead a global DevOps platform engineering team with enterprise accountabilityDefine and execute multi-year strategy and roadmaps for observability and developer platformsEstablish platform-as-a-product operating models, governance standards, and adoption frameworksDrive enterprise adoption of reliability and observability standards across engineering teamsChampion automation, self-service capabilities, and engineering enablement at scalePresent strategy, reliability performance, and business-impact outcomes to executive leadershipEnterprise Observability & ReliabilityDefine and institutionalize enterprise standards for logging, metrics, distributed tracing, alerting, and event correlationImprove visibility into customer-impacting services and reduce time to detection and resolutionOwn the strategy and optimization of enterprise application performance monitoring and observability platformsPartner with engineering teams to ensure monitoring and reliability are embedded into application architecture and delivery practicesTranslate observability insights into actionable improvements that prevent service disruptions and reduce operational riskDeveloper Platform EnablementOversee governance and administration of enterprise developer platformsImprove automation, integration, and workflow efficiency to increase engineering productivity and reliabilityEnsure compliance, security alignment, vendor management, and cost optimizationOperational ExcellenceMaintain continuous operational support for critical enterprise platformsGovern major incident response, escalation processes, and on-call standardsEstablish and track service level objectives, reliability indicators, and customer-impact metricsDrive ongoing resilience, automation, and operational maturity improvementsPeople LeadershipDevelop and mentor a high-performing global teamProvide coaching, performance management, and career developmentFoster a culture of ownership, accountability, reliability, and continuous improvement*Qualifications**5+ years of progressive people leadership experience8+ years in DevOps, Platform Engineering, Reliability Engineering, or enterprise platform administrationExperience operating in a continuous support environmentExperience with enterprise application performance monitoring and observability solutionsExperience with enterprise developer platformsExecutive-level communication and presentation skillsExperience with cloud platforms and modern software delivery practices

About the Company

Asurion is a technology company that provides device insurance and support services for consumers.

Key Highlights

✓ Establish enterprise-wide visibility into system health
✓ Drive automation-first platforms and observability practices
✓ Communicate reliability trends to executive leadership
✓ Lead a global DevOps engineering team
✓ Define multi-year strategy for observability and developer platforms

💡 Honest Take: This position demands strong leadership skills and technical expertise, making it less suitable for those without extensive experience in DevOps.

Pros

✓ Opportunity to lead a global team
✓ Focus on modern observability practices
✓ Potential for significant organizational impact
✓ Strong emphasis on automation and self-service capabilities

Cons

✗ Requires extensive experience in DevOps
✗ High-pressure environment with executive visibility
✗ Not suitable for entry-level or junior candidates
✗ Limited to on-site work in Nashville

Best For: Ideal for those with a strong background in platform engineering and a passion for improving system reliability.

Watch Out: Prepare for a demanding role that requires both technical know-how and executive-level communication skills.

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What Customers Say

Employees appreciate the focus on innovation and the opportunity to lead significant projects, but the demands can be high.

Expert Review

This position at Asurion is a critical leadership role within the DevOps platform engineering team. Successful candidates will be responsible for defining and executing the enterprise observability strategy, enhancing developer capabilities while ensuring system reliability.

Expect to establish enterprise-wide visibility into system health and services impacting customers. This role about keeping the system running; it’s about proactively identifying issues and implementing solutions before they escalate.

A strong executive presence is essential, as you'll be communicating reliability metrics and strategic priorities to senior leadership. The focus on automation and self-service enables teams to work more efficiently, but it also raises the bar for candidates in terms of their technical expertise.

Candidates should be ready for a high-pressure environment where decisions have significant organizational impact. This role is not suitable for those without substantial experience in DevOps or those who prefer a more hands-off approach. According to Asurion's job posting, strong leadership and communication skills will define your success in this position.