Customer Service Advisor - Contact Centre
Laya Healthcare
What Youll Be Doing Take inbound calls from members Help with questions about policies, claims, cover, renewals and payments Break down complex information in a clear, reassuring way Handle complaints with patience, understanding and good judgement Log information accurately and follow processes to
Last checked on May 16, 2026. We may earn a commission when you click through.
Customer Service Advisor - Contact Centre
Laya Healthcare
Updated 3 months agoYou'll be redirected to ie.talent.com
About this role
What Youll Be Doing Take inbound calls from members Help with questions about policies, claims, cover, renewals and payments Break down complex information in a clear, reassuring way Handle complaints with patience, understanding and good judgement Log information accurately and follow processes to
About the Company
Laya Healthcare is a leading provider of health insurance in Ireland, dedicated to delivering quality service to its members.
Key Highlights
- ✓ Handle inbound calls from members with various inquiries
- ✓ Provide clear, reassuring explanations of complex policy details
- ✓ Manage complaints with empathy and effective judgement
- ✓ Accurately log information and adhere to established processes
💡 Honest Take: This role requires strong communication skills and patience, making it suitable for those who thrive in fast-paced environments but may be challenging for those unaccustomed to handling complaints.
You'll be redirected to ie.talent.com
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