Remote Commercial Insurance Customer Service Representative

Job Overview Ware Insurance is built on a foundation of trust and personalized service. We take pride in maintaining long-standing client relationships while delivering tailored commercial insurance solutions that truly meet each client’s needs. Our culture emphasizes accountability, collaboration, and continuous learning. Leadership actively supports employee development while maintaining a respectful, team-first environment. We know that when employees feel supported and empowered, they deliver better outcomes for clients and make great money for themselves. Employees value the personalized care from management, the flexibility to grow into roles that fit their strengths, and the close-knit atmosphere that makes the team feel connected and supported.

We’re seeking a Remote Commercial Insurance Customer Service Representative to support commercial lines operations, with a focus on certificates of insurance and contract compliance. This is a detail-driven role where accuracy, organization, and communication are critical. You will work closely with account managers and producers to ensure policies meet contractual requirements while helping protect both clients and the agency. This is a fully remote, Monday-through-Friday role.

Base salary: $45,000-$55,000 based on experience Paid time off (PTO), paid holidays, paid volunteer days, paid sick leave and family leave HSA, dental, vision, life, and disability insurance 401k plan Career growth opportunities Equipment provided Join a team that values accuracy, growth, and strong relationships while giving you the flexibility to do your best work from anywhere. Apply today!

Salary Range: $45,000.00 - $55,000.00 per year

Benefits Annual Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

401k Plan

Professional Development

Advancement Opportunities

Ongoing Training Seminars

Performance Bonuses

Paid Volunteer Days

Professional Work Environment

Team Building Activities

Healthcare Spending Account

Equipment Provided

Paid Sick Leave

Family Leave

Flexibility with Work Location (Home Optional) Requirements Active Property and Casualty license Prior commercial insurance experience Strong attention to detail and organizational skills Ability to interpret insurance contracts and requirements Team-oriented with strong accountability Applied Epic experience is a plus Responsibilities Prepare, issue, and manage Certificates of Insurance accurately and on time Review contracts and insurance requirements to ensure compliance Verify coverage, limits, and endorsements align with contractual obligations Identify coverage gaps and escalate issues to account managers or producers Communicate with clients and third parties regarding certificate requests Support quality control and maintain audit-ready records training on contract review and interpretation will be provided About Us Ware Insurance is a family owned independent insurance agency located in Virginia Beach, Virginia. The agency began in 1961 and has developed into one of the largest independent insurance agencies in Virginia. Our insurance offerings include bonds, business & personal insurance. Our vision is to continue growing our client base by means of offering risk management solutions, unparalleled service, state-of-the-art technology, exponential knowledge of the insurance products available, and an understanding of our clients needs.