Senior Customer Support Agent
Ben
Our MissionWe’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our...
Last checked on May 7, 2026. We may earn a commission when you click through.
Senior Customer Support Agent
Ben
Updated 20 days agoYou'll be redirected to jobs.ashbyhq.com
About this role
Ben is a benefits platform focused on creating better outcomes for employers, employees, brokers, and providers through innovative technology.
About the Company
Ben is a benefits platform that aims to enhance lives by connecting the benefits ecosystem for better outcomes.
Key Highlights
- ✓ Support customers through technical and product-related challenges.
- ✓ Respond to queries via email, chat, and phone during UK hours.
- ✓ Identify and communicate widespread issues to the product team.
- ✓ Implement workflows to improve processes.
- ✓ Become a product expert to educate users.
💡 Honest Take: This job is ideal for someone who thrives in a fast-paced environment and has strong technical skills. The focus on customer satisfaction is a plus, but expect a high volume of queries.
You'll be redirected to jobs.ashbyhq.com
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