Customer Service Representative

JOB PURPOSE To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.KEY RESPONSIBILITIES • Handle inbound calls, emails, or chats promptly and professionally. • Assist customers with inquiries, complaints, billing queries, or technical issues.

• Provide accurate information about products, services, and company policies. • Log and update customer information on company systems (CRM or database). • Meet performance targets such as call handling time, customer satisfaction, and quality scores.

• Processes, and compliance standards to ensure consistency and accuracy. • Escalate complex issues to senior staff or relevant departments when necessary. • Work as part of a team to achieve campaign and company goals.

• Participate in training and coaching sessions to improve skills and knowledge.SKILLS AND COMPETENCIES • Excellent verbal and written communication skills. • Strong listening and problem-solving abilities. • Ability to work under pressure and meet targets or deadlines.

• Computer literacy and familiarity with CRM or call centre systems. • Positive attitude, empathy, and patience with customers. • Team-oriented with good time management skills.QUALIFICATIONS AND EXPERIENCE • Excellent verbal and written communication skills.

• Strong listening and problem-solving abilities. • Ability to work under pressure and meet targets or deadlines. • Computer literacy and familiarity with CRM or call centre systems.

• Positive attitude, empathy, and patience with customers. • Team-oriented with good time management skills.WORKING HOURS DETAILS • Working hours: Monday to Friday, 9:00 AM – 6:00 PM • Comprehensive Medical Insurance fully paid by the company • Provident Fund with company contributions • Transport provided for shifts finishing at 6pm onward • Free shuttle service available from Cape Town CBD (Arts Cape to Foundever Waterfront)IF THIS REALLY INTEREST YOU ...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you. We look forward to receiving your application!