Senior Customer Service Advisor

Virgin Media O₂

We're looking for a highly skilled, customer-obsessed VIP Customer Service Agent to provide world-class service and issue resolution to some of our most complex and highly sensitive customers. As part of our VIP Customer Hub, you'll manage...

Last checked on May 7, 2026. We may earn a commission when you click through.

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Senior Customer Service Advisor

Virgin Media O₂

Updated 21 days ago
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Manchester 📅 2026-05-05

About this role

Virgin Media O₂ is a prominent telecommunications provider in the UK, offering a range of services including broadband, mobile, and TV solutions.

About the Company

Virgin Media O₂ is a leading telecommunications provider in the UK, known for its broadband, mobile, and television services.

Key Highlights

  • Handle complex queries and complaints from VIP customers.
  • Provide personalised support tailored to individual needs.
  • Join a dedicated VIP Customer Hub team.
  • Work on sensitive customer issues requiring high-level service.
  • Full-time position based in Manchester.

💡 Honest Take: This job demands a high level of skill and emotional intelligence. If you're great with people and can handle pressure, it could be a solid fit.

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You'll be redirected to uk.talent.com

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