Senior Customer Support Agent
Ben
Our MissionWe’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our...
Last checked on May 6, 2026. We may earn a commission when you click through.
Senior Customer Support Agent
Ben
Updated 20 days agoYou'll be redirected to jobs.ashbyhq.com
About this role
Ben is a forward-thinking benefits platform that connects the benefits ecosystem to improve outcomes for employers and employees alike.
About the Company
Ben is a benefits platform focused on enhancing people's lives by connecting the entire benefits ecosystem for better outcomes.
Key Highlights
- ✓ Support customers through technical and product challenges
- ✓ Respond to queries via email, chat, and phone during core UK hours
- ✓ Identify and communicate widespread issues to the product team
- ✓ Troubleshoot and resolve issues efficiently within SLAs
- ✓ Implement workflows to automate and improve processes
💡 Honest Take: This role requires solid technical skills in a fast-paced SaaS environment. If you're good at problem-solving and have a knack for customer service, it's a decent fit.
You'll be redirected to jobs.ashbyhq.com
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