Senior Customer Service Lead & Trainer
Pavago
Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team...
Last checked on May 7, 2026. We may earn a commission when you click through.
Senior Customer Service Lead & Trainer
Pavago
Updated 10 hours agoYou'll be redirected to za.indeed.com
About this role
About the Company
Pavago is a remote-first company focused on providing quality customer service to U.S. clients.
Key Highlights
- ✓ Lead a remote team of customer service agents.
- ✓ Onboard and train new hires effectively.
- ✓ Monitor KPIs to maintain service quality.
- ✓ Provide coaching and handle escalations.
- ✓ Work during U.S. business hours (EST).
💡 Honest Take: This role is great if you're comfortable with U.S. hours and enjoy leading a remote team, but be ready for the challenges of managing performance from afar.
You'll be redirected to za.indeed.com
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