Senior Customer Service Lead & Trainer
Pavago
Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team...
Last checked on May 7, 2026. We may earn a commission when you click through.
Senior Customer Service Lead & Trainer
Pavago
Updated 10 hours agoYou'll be redirected to za.indeed.com
About this role
About the Company
Pavago is a remote customer service provider focusing on U.S.-based clients.
Key Highlights
- ✓ Lead and manage a remote customer service team.
- ✓ Onboard new hires and coach existing team members.
- ✓ Monitor KPIs to ensure service quality.
- ✓ Handle escalations and improve team performance.
💡 Honest Take: This role demands strong leadership skills and a commitment to quality service. Working U.S. hours could be challenging for some, but it's a solid fit for those preferring remote work.
You'll be redirected to za.indeed.com
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