Senior Customer Service Lead & Trainer

Pavago

Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team...

Last checked on May 7, 2026. We may earn a commission when you click through.

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Senior Customer Service Lead & Trainer

Pavago

Updated 29 minutes ago
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South Africa Remote Full–Time

About this role

Pavago is dedicated to providing exceptional customer service to U.S. clients through a remote team of skilled professionals.

About the Company

Pavago focuses on delivering top-notch customer service to U.S. clients through a dedicated remote team.

Key Highlights

  • Lead and manage offshore customer service agents
  • Onboard and train new hires for effective performance
  • Monitor KPIs to ensure quality service delivery
  • Handle escalations and maintain service standards

💡 Honest Take: This role offers the chance to lead a remote team, but be ready for U.S. hours that might clash with local routines. Check out the details on Pavago's job listing.

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