Senior Customer Service Lead & Trainer
Pavago
Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team...
Last checked on May 7, 2026. We may earn a commission when you click through.
Senior Customer Service Lead & Trainer
Pavago
Updated 29 minutes agoYou'll be redirected to za.indeed.com
About this role
About the Company
Pavago focuses on delivering top-notch customer service to U.S. clients through a dedicated remote team.
Key Highlights
- ✓ Lead and manage offshore customer service agents
- ✓ Onboard and train new hires for effective performance
- ✓ Monitor KPIs to ensure quality service delivery
- ✓ Handle escalations and maintain service standards
💡 Honest Take: This role offers the chance to lead a remote team, but be ready for U.S. hours that might clash with local routines. Check out the details on Pavago's job listing.
You'll be redirected to za.indeed.com
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