Senior Customer Service Lead & Trainer

Pavago

Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team...

Last checked on May 8, 2026. We may earn a commission when you click through.

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Senior Customer Service Lead & Trainer

Pavago

Updated 2 hours ago
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South Africa Remote Full–Time

About this role

Pavago is dedicated to providing exceptional customer service to U.S. clients through a remote team of skilled professionals.

About the Company

Pavago is a remote-first company focused on delivering quality customer service to U.S.-based clients.

Key Highlights

  • Lead a remote team of customer service agents.
  • Onboard and train new hires effectively.
  • Monitor KPIs to ensure service quality.
  • Handle escalations professionally.
  • Work U.S. business hours from anywhere.

💡 Honest Take: This job offers flexibility but expect to align with U.S. hours, which could limit your local social life.

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