Senior Customer Service Lead & Trainer
Pavago
Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team...
Last checked on May 7, 2026. We may earn a commission when you click through.
Senior Customer Service Lead & Trainer
Pavago
Updated 2 hours agoYou'll be redirected to za.indeed.com
About this role
About the Company
Pavago is focused on delivering exceptional customer service to U.S.-based clients through a remote support team.
Key Highlights
- ✓ Lead a remote team of customer service agents.
- ✓ Onboard and train new hires effectively.
- ✓ Monitor KPIs to ensure top-notch service quality.
- ✓ Handle escalations and provide support.
- ✓ Foster a professional customer experience across all channels.
💡 Honest Take: This role requires flexibility to work U.S. hours, which can be tough for local candidates. It's a solid chance to step up in customer service leadership, but be ready for the time difference.
You'll be redirected to za.indeed.com
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