Senior Customer Service Lead & Trainer

Pavago

Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team...

Last checked on May 6, 2026. We may earn a commission when you click through.

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Senior Customer Service Lead & Trainer

Pavago

Updated 7 hours ago
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South Africa Remote Full–Time

About this role

Pavago is dedicated to providing exceptional customer service to U.S. clients through a remote team of skilled professionals.

About the Company

Pavago provides customer service solutions primarily for U.S.-based clients, aiming to deliver high-quality support through a remote team.

Key Highlights

  • Lead and manage a remote customer service team
  • Onboard new hires and coach existing agents
  • Monitor key performance indicators (KPIs)
  • Ensure a consistent customer experience across channels

💡 Honest Take: This is a solid remote role if you're comfortable with U.S. hours. Pay isn't specified, so consider that when applying. Check the full details on Pavago's listing.

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