E-Commerce Customer Service Specialist

Goodwill of Central and Northern Arizona

Processes each ticket according to guidelines and customer satisfaction maintaining percentage requirements for customer service standards while identifying the customers' needs to achieve satisfaction. Provides support to customers from...

Last checked on May 8, 2026. We may earn a commission when you click through.

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E-Commerce Customer Service Specialist

Goodwill of Central and Northern Arizona

Updated 2 days ago
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Phoenix 📅 2026-04-19

About this role

Goodwill of Central and Northern Arizona is a nonprofit organization focused on providing job training and employment opportunities for individuals in the community.

About the Company

Goodwill of Central and Northern Arizona focuses on providing meaningful employment and job training opportunities for individuals in the community.

Key Highlights

  • Handles customer inquiries from pre-sales to post-sales.
  • Maintains customer satisfaction standards per guidelines.
  • Identifies customer needs to ensure effective resolutions.
  • Works directly with customers via online service tickets.

💡 Honest Take: This job's all about hitting those satisfaction metrics, so be ready to work efficiently. If you thrive in a structured environment and enjoy helping people, it might be a good fit.

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