Remote Customer Service Representative

Company: Ningji Limited Work Location: Remote (Work from Home - Egypt) Shift: US Night Shift (aligned with US working hours) Salary: Approximately $500 USD per month (paid in USD)，US$400 is base salary, US$100 is performance-based (assessed on punctuality, attendance, and work performance). About Us Ningji Limited is a Hong Kong-based Business Process Outsourcing (BPO) company specializing in management consulting and technology-driven customer solutions. We provide high-quality support to international e-commerce brands, ensuring a seamless experience for customers in the North American market. Job Overview We are seeking a highly skilled, tech-savvy, and fluent English-speaking Customer Service Representative to join our growing team. You will be the primary point of contact for US customers, handling after-sales inquiries, technical troubleshooting, and providing general support via phone, online chat, and email. Key Responsibilities Omnichannel Support: Handle incoming/outgoing calls, respond to online chats, and manage email tickets with professional etiquette. Technical Troubleshooting: Assist customers with product setup, usage issues, and technical problems. You must be able to simplify complex information. Problem Solving: Actively listen to customer concerns and provide efficient, empathetic solutions to ensure high Customer Satisfaction (CSAT) scores. Data Management: Accurately record customer interactions and feedback into our CRM system. Requirements (Strict) Language Proficiency: Near-native level English proficiency (spoken and written). You must have clear pronunciation and excellent listening comprehension to communicate effectively with US customers. Equipment Requirements: You must have a laptop computer. Work Environment: * Internet: Must have a stable, high-speed internet connection (fiber/VDSL). Power: Due to local conditions, you must have a reliable backup power solution (UPS or laptop with long battery life + mobile data hotspot) to ensure zero downtime. Punctuality: Excellent time management skills. We have a zero-tolerance policy for frequent tardiness or unexcused absences. Technical Skills: Ability to quickly learn new software; experience with Zendesk or similar CRM tools is a plus. Experience: Excellent English speaking and listening skills, strong communication skills, and good comprehension are preferred. Working Hours and Shifts Work Schedule: Fixed 5 days a week (2 fixed days off, rest days are scheduled according to project requirements). Working Hours: 9 consecutive hours (8 hours of work + 1 hour of break). Time Zone: Aligned with US Standard Time (EST/PST). For applicants residing in Egypt, this is a fixed night shift. We Offer: Competitive Salary: Paid in US dollars, ensuring stable income unaffected by local currency fluctuations. Remote Work: Save on commuting time and expenses; work comfortably from home. Career Development: Gain work experience at a global BPO company and international e-commerce platform.