Client Care Specialist

*Why This Role Stands Out** This isn’t a ticket-queue support role. You’ll be the person clients actually rely on, the one who helps them get real value from the services they’ve invested in.

You’ll work directly with business clients across a range of industries, helping them navigate solutions, uncover additional opportunities, and make sure nothing falls through the cracks.

If you like being the go-to person, building relationships, and having a voice in how clients grow, this role tends to click.

What You’ll Be DoingAct as the primary point of contact for active clientsGuide clients through onboarding, setup, and ongoing use of servicesAnswer questions, solve issues, and keep communication clear and timelyIdentify opportunities to expand or enhance client solutions when relevantTrack client progress and ensure a smooth, organized experienceCollaborate with internal teams to support client goalsWhat You’ll GetFully remote setup with all equipment providedMonthly stipends (lunch, home office, or wellness support)Exclusive discounts with partner brands and service providersQuarterly company-paid conferences and team meetupsAnnual retreats in travel destinationsA structured onboarding process with ongoing supportWho This Works Well ForStrong communicators who enjoy working directly with peopleOrganized individuals who can manage multiple client relationshipsThose coming from customer service, hospitality, retail, or admin rolesPeople who like helping others while also contributing to growthAdditional DetailsRemote role, open to candidates across CanadaNo prior industry experience required, training is provided Job Type: Full-time Pay: $20.00-$28.00 per hour

Benefits Company eventsDental careDiscounted or free foodExtended health careFlexible scheduleLife insurancePaid time offRRSP matchWellness programWork from home Work Location: Remote