Senior Customer Support Agent
Ben
Our MissionWe’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our...
Last checked on May 7, 2026. We may earn a commission when you click through.
Senior Customer Support Agent
Ben
Updated 5 days agoYou'll be redirected to jobs.ashbyhq.com
About this role
Ben is a benefits platform aimed at enhancing the lives of employees by connecting the benefits ecosystem for better outcomes.
About the Company
Ben is a benefits platform focused on enhancing employee support and wellbeing through innovative technology.
Key Highlights
- ✓ Respond to customer queries via email, chat, and phone.
- ✓ Identify and report widespread issues to the product team.
- ✓ Troubleshoot technical problems efficiently.
- ✓ Work primarily during core UK hours (9am–6pm, Mon-Fri).
- ✓ Become a product expert to assist customers better.
💡 Honest Take: This role demands strong technical skills and quick problem-solving in a fast-paced setting. It’s great for those who enjoy helping others but be ready for a heavy workload.
You'll be redirected to jobs.ashbyhq.com
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