Group Manager - Quality
WNS
Responsible for achieving and exceeding SLA targets.Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).Anticipating changes in client business and to take effective steps to mitigate...
Last checked on May 13, 2026. We may earn a commission when you click through.
About this role
WNS is a global leader in business process management, providing innovative solutions to enhance customer experience across various industries.
About the Company
WNS is a leading global business process management company, delivering services across various sectors.
Key Highlights
- ✓ Achieve and exceed SLA targets.
- ✓ Drive process improvements with Quality DM/AM.
- ✓ Anticipate client business changes and mitigate risks.
- ✓ Coach and motivate team members.
💡 Honest Take: This job demands strong leadership and a proactive mindset. It's a solid chance to make an impact, but be ready for the pressure of meeting SLAs.
You'll be redirected to in.talent.com
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