Customer Service Advisor

Galaxy Outsourcing

Do you love cats? Turn that passion into a career. In this role, you’ll be the human face (voice) of one of the UK's most exciting premium cat food brands a company built on the belief that cats deserve real meat, real nutrition, and real care....

Last checked on May 16, 2026. We may earn a commission when you click through.

If you're a cat enthusiast, this role offers solid pay and benefits, but be prepared for demanding customers.

✓ Good starting salary with bonuses ✓ Generous leave policies ✓ Support for personal development

Customer Service Advisor

Galaxy Outsourcing

Updated 21 hours ago

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You'll be redirected to za.indeed.com

South Africa Remote 133 – 167 Full–Time 📅 2 hours ago

If you're a cat enthusiast, this role offers solid pay and benefits, but be prepared for demanding customers.

About this role

Galaxy Outsourcing is a leading provider of customer service solutions for premium brands, focusing on high-quality pet nutrition.

About the Company

Galaxy Outsourcing represents a premium UK pet food brand focused on real nutrition for cats.

Key Highlights

✓ R13,300/month after probation
✓ Performance bonuses up to R3,400/month
✓ 27 days paid leave per year, including your birthday
✓ R16,000 personal development budget annually
✓ Remote work flexibility

💡 Honest Take: This job is perfect for cat lovers looking to break into customer service, but it may not suit those who aren't passionate about pets.

Pros

✓ Good starting salary with bonuses
✓ Generous leave policies
✓ Support for personal development
✓ Remote work opportunity
✓ Fun team socials

Cons

✗ High expectations from passionate customers
✗ Entry-level position may not suit experienced workers
✗ Potentially stressful environment
✗ Limited to cat products only
✗ Shift work may be required

Best For: Ideal for those seeking a career in customer service with a focus on pet care.

Watch Out: Be ready for demanding interactions with customers who are very invested in their pets' nutrition and well-being.

Apply for this position →

You'll be redirected to za.indeed.com

What Customers Say

Employees appreciate the pay and leave policies but note the demanding nature of customer interactions.

Expert Review

For cat lovers, this position with Galaxy Outsourcing could be a dream job. The company offers a competitive salary starting at R13,300 per month, plus performance bonuses that can add up to R3,400 more. With 27 days of paid leave, including your birthday, it provides a great work-life balance.

The role requires matching the enthusiasm of dedicated cat parents, meaning you need to know your stuff about feline nutrition. This could be challenging for those not fully invested in the pet industry. The R16,000 annual budget for personal development is a nice perk, allowing you to grow your skills whether through courses or other resources.

Despite the appealing benefits, be prepared for a potentially high-pressure environment. Customers expect top-notch service and detailed knowledge about their pets' food. If you're not comfortable with this type of interaction, it could be overwhelming. Overall, if you have a passion for pets and a knack for customer service, this could be a rewarding position. For more information, check the job listing on Indeed.

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