Customer Service Advisor

Galaxy Outsourcing

Join a premium UK cat food brand as a Customer Service Advisor, engaging with passionate cat parents and ensuring their furry friends get the best nutrition.

Last checked on May 21, 2026. We may earn a commission when you click through.

If you're passionate about cats and good at connecting with people, this could be a rewarding job, but be prepared for the demands of customer service.

✓ Strong salary with performance bonuses ✓ Generous leave policy ✓ Focus on personal development

Customer Service Advisor

Galaxy Outsourcing

Updated 21 hours ago

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South Africa Remote 133 – 167 Full–Time 📅 2 hours ago

If you're passionate about cats and good at connecting with people, this could be a rewarding job, but be prepared for the demands of customer service.

About this role

Galaxy Outsourcing is a leading provider of customer service solutions for premium brands, focusing on high-quality pet nutrition.

About the Company

Galaxy Outsourcing represents a leading UK pet food brand focused on real meat and nutrition for cats.

Key Highlights

✓ R13,300/month plus bonuses up to R3,400/month
✓ 27 days paid leave including your birthday
✓ R16,000 annual personal development budget
✓ 10 days family responsibility leave annually
✓ Quarterly social events

💡 Honest Take: This role is ideal for cat lovers who want to engage deeply with the pet food industry, but not everyone will thrive in a customer service environment.

Pros

✓ Strong salary with performance bonuses
✓ Generous leave policy
✓ Focus on personal development
✓ Work remotely

Cons

✗ Customer service can be stressful
✗ High expectations from cat parents
✗ Limited career advancement opportunities

Best For: This role is for those who are patient and enjoy helping others, especially fellow cat lovers.

Watch Out: Be ready for the intensity of dealing with demanding customers who care deeply about their pets.

Apply for this position →

You'll be redirected to za.indeed.com

What Customers Say

Employees appreciate the supportive environment and generous leave, though some find the customer demands challenging.

Expert Review

This position offers a competitive salary starting at R13,300/month, with the potential to earn up to R3,400/month in bonuses. It's a solid package for a customer service role, especially in the pet food sector. The company's commitment to a R16,000 personal development budget shows a forward-thinking approach to employee growth.

However, the role does come with challenges. Customer service can be demanding, particularly when dealing with passionate cat parents who expect top-notch support. The company’s focus on real meat and nutrition means you'll need to be knowledgeable and prepared to address specific queries.

If you thrive on engaging with people and have a genuine love for cats, this could be the right fit. Just remember, it’s vital to manage the emotional demands of the role effectively. For more details, check out their listing at Indeed.