Customer Support Assistant

GrowthAssistant is looking for a Customer Support Assistant for one of our clients in the US. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.

The Benefits Work From HomeAttendance, Performance, and Referral BonusesPaid Holidays and Time OffsHealth Insurance CardSalary range: Php 55,000 - 70,000 per month CORE TASKS Handle inbound customer calls via Zendesk and other client systemsManage and respond to support emails in a timely and professional mannerRespond to customer inquiries using client-provided templates, scripts, and SOPsProvide accurate information regarding products and services across phone, email, chat, and text channelsLog, track, and update customer interactions in Zendesk and other designated platformsEscalate Tier 2 inquiries when issues require additional review or when internal resources do not present a clear, decisive answerEnsure all tickets and calls are handled within established SLAsTrack trends in customer concerns and recurring issuesDevelop and maintain FAQ documentation to proactively address common customer questionsMaintain clear, professional communication aligned with brand guidelines MUST-HAVE: 2+ years of experience with a CX platform (Zendesk) is a must-have - Customer Service/ticketsStrong verbal and written communication skills (fun, casual written comms environment!)Experience with Slack and G Suite NICE-TO-HAVE: Experience with Asana or other project mgt. ToolExperience with loan products or other fintech companies GROW-INTO: Offer basic insights to improve efficiency or effectiveness of most common troubleshoots and course feedbackAd hoc tasks as delegated and trained by clientDocument and save processes to support the creation of playbooks and other tools, resources that will improve the efficiency and effectiveness of future onboarding processes Jumpstart your application by filling out our application form! We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn and grow and take on more responsibilities along the way.