Senior Customer Service Lead & Trainer
Pavago
Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team...
Last checked on May 14, 2026. We may earn a commission when you click through.
Senior Customer Service Lead & Trainer
Pavago
Updated 5 days agoYou'll be redirected to za.indeed.com
About this role
Pavago is a company focused on providing exceptional customer service to U.S.-based clients through a remote team.
About the Company
Pavago is a remote customer service provider focused on U.S. clients.
Key Highlights
- ✓ Lead and manage offshore customer service agents.
- ✓ Onboard new hires and coach existing team members.
- ✓ Monitor KPIs to ensure service quality.
- ✓ Handle escalations and provide feedback.
- ✓ Work U.S. business hours from anywhere.
💡 Honest Take: This role demands strong leadership skills and a commitment to service quality. It's a good fit if you're comfortable with remote work and U.S. hours.
You'll be redirected to za.indeed.com
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