Senior Customer Service Lead & Trainer

Pavago

Job Title: Senior Customer Service Lead & Trainer Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team...

Last checked on May 14, 2026. We may earn a commission when you click through.

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Senior Customer Service Lead & Trainer

Pavago

Updated 5 days ago
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South Africa Remote Full–Time

About this role

Pavago is a company focused on providing exceptional customer service to U.S.-based clients through a remote team.

About the Company

Pavago is a remote customer service provider focused on U.S. clients.

Key Highlights

  • Lead and manage offshore customer service agents.
  • Onboard new hires and coach existing team members.
  • Monitor KPIs to ensure service quality.
  • Handle escalations and provide feedback.
  • Work U.S. business hours from anywhere.

💡 Honest Take: This role demands strong leadership skills and a commitment to service quality. It's a good fit if you're comfortable with remote work and U.S. hours.

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