Booking Agent

Publicis Groupe Holdings B.V

Company description About Publicis Commerce: Informed by data, our passionate team strives to deliver Hero Moments for our clients’ brands in the final mile of the retail customer journey. We pride ourselves on being able to provide winning client solutions delivered across 7 core capability areas: Data & Consumer Insights; Shopper Marketing & Integrated RTM; Field Marketing; Events & Activations; Promotional, Risk, Reward & Loyalty and Retail POS Strategy. Overview This dynamic role demands a highly organized and resilient individual capable of managing a fast-paced workload and meeting tight deadlines. We seek a detail-oriented Booking & Confirmation Agent to join our team. The successful candidate will be responsible for securing, managing & confirming bookings, while coordinating closely with Brand Representatives and Brand Ambassadors to ensure seamless execution. Responsibilities Schedule appointments for multiple field representatives at schools on a daily basis.Verify and update school contact information.Efficiently plan and manage daily call schedules.Identify and report operational challenges. Generate accurate daily activity reports.Proactively seek new schools to expand the booking portfolio.Maintain detailed and accurate records of all bookings within the booking system.Contacting schools each day (24 hours prior to Representative Visit) to solidify booking details for a designated team of Brand Representatives. Qualifications Exceptional relationship-building and time management abilities with a proven track record of meeting deadlines and targets.Self-motivated and disciplined individual with a strong work ethic.Full-time availability from Monday to Friday.Demonstrated ability to think critically, problem-solve, and adapt to challenging situations while maintaining professionalism and objectivity.Possession of a reliable personal smartphone.Grade 12 Additional information Previous Work Experience: Proven ability to thrive in fast-paced, high-pressure environments.Demonstrated experience working independently and proactively with minimal supervision.Strong track record of maintaining professional and ethical conduct.Proficiency in utilizing business-specific online reporting tools.Previous call center experience is advantageous. Knowledge Required: Excellent problem-solving and negotiation skills.Ability to work efficiently and deliver exceptional customer experiences.Strong understanding of the importance of building and maintaining positive relationships.Excellent verbal and written communication skills.

Last checked on May 15, 2026. We may earn a commission when you click through.

A solid opportunity for entry-level candidates looking to break into the marketing and retail sector.

✓ Hands-on experience in field marketing ✓ Development of time management skills ✓ Collaborative team environment

Booking Agent

Publicis Groupe Holdings B.V

Updated 26 days ago

Apply now →

You'll be redirected to careers.publicisgroupe.com

Johannesburg Full–Time

A solid opportunity for entry-level candidates looking to break into the marketing and retail sector.

About this role

The Booking Agent position at Publicis Commerce offers a challenging yet rewarding entry-level opportunity for individuals looking to start their career in retail marketing.

About the Company

Publicis Commerce is a data-driven company focused on enhancing retail customer journeys through various marketing strategies.

Key Highlights

✓ Fast-paced and dynamic work environment
✓ Opportunity to coordinate with brand representatives
✓ Focus on detail and organization
✓ Involves scheduling and managing bookings
✓ Entry-level position with growth potential

💡 Honest Take: This role is ideal for those who thrive under pressure and enjoy multitasking in a retail context.

Pros

✓ Hands-on experience in field marketing
✓ Development of time management skills
✓ Collaborative team environment
✓ Direct interaction with schools and brands
✓ Potential for career advancement

Cons

✗ High-pressure environment with tight deadlines
✗ Limited remote work options
✗ Entry-level role may offer lower salaries
✗ Requires constant communication and coordination
✗ Potentially repetitive tasks

Best For: Ideal for fresh graduates or those looking to start their career in marketing.

Watch Out: Be prepared for a demanding workload and the need for strong organizational skills.

Apply for this position →

You'll be redirected to careers.publicisgroupe.com

What Customers Say

Employees report a supportive team environment but highlight the high-pressure nature of the job.

Expert Review

The Booking Agent role at Publicis Commerce requires excellent organizational skills and the ability to thrive under pressure. This dynamic position involves scheduling and confirming appointments for field representatives, primarily in educational settings. Candidates will be tasked with maintaining detailed records and ensuring seamless communication between schools and brand representatives.

Our team notes that the successful candidate must be adept at time management and quick problem-solving, as the role operates in a fast-paced environment. Daily responsibilities include updating contact information and generating reports, which are crucial for optimizing marketing efforts.

While the position is entry-level, it provides a unique opportunity to gain hands-on experience in field marketing and build relationships within the retail sector. According to the company's site, Publicis Commerce is committed to delivering data-informed marketing strategies, making this a valuable role for those looking to develop essential skills in the industry.