IT Support Technician

A technology company in Nelspruit, Mpumalanga is seeking a talented IT Support Technician for its digital engineering team. You will design, develop, and maintain software applications, write clean code, participate in code reviews and agile ceremonies, and contribute to continuous improvement of development practices. Work with modern technologies in an innovative environment.

Responsibilities Software Development & Architecture Design and implement robust database schemas, stored procedures, indexing strategies, and query optimisation techniques to ensure efficient data retrieval and referential integrity across high-volume transactional and analytical reporting workloads. Collaborate with business analysts and stakeholders to translate functional requirements into detailed technical specifications, system architecture designs, logical data models, and comprehensive API contracts before commencing each development sprint. Collaboration & Agile Delivery Work closely with product owners, UX designers, and quality assurance engineers throughout the development lifecycle to ensure features meet acceptance criteria, user experience standards, and non-functional performance and security requirements. Maintain and enhance CI/CD pipelines to automate building, testing, security scanning, and deployment of application releases across development, staging, and production environments using tools such as Azure DevOps, Jenkins, or GitHub Actions. Document technical architectures, system configurations, operational runbooks, and troubleshooting guides in the team knowledge base, and mentor junior developers through pair programming sessions and lunch-and-learn knowledge-sharing presentations. Actively participate in all agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives, contributing ideas and feedback to drive continuous improvement of team velocity and delivery predictability. System Maintenance & Support Manage and monitor network infrastructure including routers, switches, firewalls, wireless access points, and VPN gateways, ensuring secure, stable, and high-performance connectivity across all office locations and for remote workers accessing corporate resources. Implement and maintain comprehensive data backup and disaster recovery solutions by scheduling regular full and incremental backups, testing restore procedures quarterly, and documenting recovery runbooks with step-by-step instructions for all mission-critical systems. Provide second and third-level technical support for complex hardware, software, and network issues escalated from the service desk, diagnosing root causes through systematic troubleshooting and implementing permanent resolutions within agreed service levels.

Requirements A bachelor's degree or diploma in computer science, information technology, software engineering, or a related field. Strong communication skills to explain technical concepts to non-technical users and stakeholders clearly and patiently. Proficiency in relevant programming languages and technologies such as C#, Java, Python, JavaScript, PHP, SQL, or similar. A commitment to continuous learning and staying current with emerging technologies, industry trends, and best practices. Excellent analytical and problem-solving skills to diagnose complex technical issues and identify root causes systematically. A minimum of three to five years of hands-on experience in the relevant IT discipline with proven successful project delivery.

Qualifications National Diploma in Information Technology or Software Development