Customer Service Advisor

Trip.com

Join Trip.com's customer support team as a Portuguese-speaking advisor in Edinburgh, working in a hybrid model with three days in the office.

Last checked on May 22, 2026. We may earn a commission when you click through.

If you're keen on helping customers and enjoy a mix of remote and office work, this role at Trip.com could be a good fit.

✓ Global company with diverse colleagues. ✓ Flexible hybrid schedule. ✓ Opportunity to develop language skills.

Customer Service Advisor

Trip.com

Updated 29 minutes ago

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Edinburgh Hybrid 📅 2026-04-24

If you're keen on helping customers and enjoy a mix of remote and office work, this role at Trip.com could be a good fit.

About this role

Trip.com is a leading travel service provider, offering a range of travel-related services globally. The company aims to enhance customer experiences through a robust support system.

About the Company

Trip.com is a global travel service provider, operating numerous customer support centres worldwide, delivering help in 19 languages.

Key Highlights

✓ Hybrid working model: 3 days in office.
✓ Support in 19 languages, including Portuguese.
✓ Part of a large global team with 30,000 employees.

💡 Honest Take: This position suits those fluent in Portuguese, looking for a stable hybrid job in customer service.

Pros

✓ Global company with diverse colleagues.
✓ Flexible hybrid schedule.
✓ Opportunity to develop language skills.

Cons

✗ In-office days required.
✗ Potentially high workload during peak times.
✗ Salary details not specified.

Best For: Perfect for those who thrive in busy environments and enjoy helping others.

Watch Out: Be prepared for a fast-paced atmosphere, especially during busy travel seasons.

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What Customers Say

Employees report a supportive atmosphere but caution about the high workload during peak times.

Expert Review

Trip.com is expanding, and its customer support centre in Edinburgh is no exception. This role requires fluency in Portuguese, catering to a broad customer base. The hybrid work model allows for flexibility, but expect three days in the office each week.

With a workforce of over 30,000 across 30 countries, Trip.com offers a vibrant environment. While this can be a plus for networking, be aware that the workload can ramp up during peak travel times, which may lead to stressful situations.

Salary details are not disclosed, so potential applicants should weigh the benefits of the hybrid model and the opportunity to work with a global team against the lack of specified pay. Overall, if you're looking for customer service roles that value language skills and offer a supportive environment, this might be worth considering.