Customer Service Advisor

Trip.com

Customer Support Centre has expanded to include 15 global customer support centres worldwide. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19...

Last checked on May 18, 2026. We may earn a commission when you click through.

If you're looking for a stable customer service job with a reputable company, this could be a solid fit.

✓ Flexible hybrid working arrangements ✓ Opportunities for career growth ✓ Supportive team environment

Customer Service Advisor

Trip.com

Updated 3 days ago

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Edinburgh Hybrid 📅 2026-04-24

If you're looking for a stable customer service job with a reputable company, this could be a solid fit.

About this role

Trip.com is a leading travel service provider, offering a range of travel-related services globally. The company aims to enhance customer experiences through a robust support system.

About the Company

Trip.com is a global travel service provider with a presence in over 30 countries, offering comprehensive customer support in multiple languages.

Key Highlights

✓ Hybrid work model: 3 days in office, 2 days remote
✓ 24/7 support in 19 languages
✓ Diverse team with 30,000 employees worldwide
✓ Opportunity to work in a growing sector
✓ Focus on customer satisfaction and support

💡 Honest Take: This role is ideal for those fluent in Portuguese, but the hybrid model may not suit everyone.

Pros

✓ Flexible hybrid working arrangements
✓ Opportunities for career growth
✓ Supportive team environment
✓ Exposure to a global customer base
✓ Comprehensive training provided

Cons

✗ In-office requirements may deter some candidates
✗ High-pressure environment during peak times
✗ Language barrier for non-Portuguese speakers
✗ Limited salary information available
✗ Potential for long hours during busy seasons

Best For: Ideal for customer service professionals looking for a hybrid role in a global company.

Watch Out: Consider the in-office days if you prefer working fully remote.

Apply for this position →

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Expert Review

Trip.com's customer service advisor position offers an appealing hybrid model, balancing office and remote work. With 24/7 support in 19 languages, it's a chance to engage with a diverse range of customers. Expect a fast-paced environment where strong Portuguese skills are crucial.

While the role promises growth and training, the in-office requirement can be a sticking point for those seeking full remote flexibility. The team is large, with over 30,000 employees globally, which can provide a sense of community but also leads to high-pressure situations during busy periods.

Be prepared for potential long hours, especially in peak seasons, and ensure you're comfortable with the demands this might bring. Overall, if you thrive in dynamic settings and enjoy customer interactions, applying through the official page at Trip.com could be worthwhile.