Customer Service Specialist

Minimum requirements for the role:

Must ideally have a tertiary qualification in Agriculture, Logistics or AdministrationMinimum 3 years' work experienceExcellent planning and organizational skillsPrevious experience in imports or exports would be advantageousAttention to detail and accuracy is criticalPrevious experience within the seed industry would be nice to have but is not criticalGood communication skills in English are essentialGeneral computer skills as well as Excel would be an advantagePrevious experience within an international company would be preferredExperience with digital communication tools is advantageousMust be willing to contribute to digital transformation The successful candidate will be responsible for: Ensuring that seeds are available on time, in the right quantity and quality in accordance with planning.Taking care of forecast and sales planning and providing insights into key planning KPIs such as Mind the Gap, destruction lists, and turnover loss.Being in charge of the import (and export) of seeds for both commercial and breeding purposes.Taking care of all documentation required for import.Following up on changes in import (and export) and phytosanitary regulations.Informing Sales Representatives, Crop Specialists, and Account Managers about availability and pending orders, and sharing with Specialist Customer Service where applicable.Confirming receipt of trial seeds and managing the distribution of seeds per Sales Representative.Managing quality information of received batches and taking actions such as arranging tests when needed.Maintaining the Virtual Warehouse.Processing authorization for protocols of goods to be locally destroyed and launching credit note requests in coordination with the local Controller.Managing varieties and articles in the assortment for ERP planning.Please note that subsequent to the screening and shortlisting process, all further communication will be entered into only with the shortlisted candidates. If you do not receive any feedback from us within 2 weeks of applying, please consider your application unsuccessful.