Senior Customer Service Ops Lead - Remote

Pearl

A direct-to-consumer wellness company is seeking a Senior Customer Service Operations Manager. This role involves managing and scaling customer support operations, implementing processes to enhance efficiency, and collaborating with teams to...

Last checked on May 3, 2026. We may earn a commission when you click through.

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Senior Customer Service Ops Lead - Remote

Pearl

Updated 3 days ago
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Cape Town Remote 400 – 500 Full–Time

About this role

Pearl is a direct-to-consumer wellness company focused on delivering exceptional customer experiences through innovative solutions.

About the Company

Pearl is a direct-to-consumer wellness company focused on AI-driven customer support solutions.

Key Highlights

  • Manage and scale customer support operations.
  • Implement efficient processes to boost productivity.
  • Collaborate with teams for better customer insights.
  • Fully remote work with competitive salary.

💡 Honest Take: The salary range is €400K–€500K a year, but the startup pace can be intense. Ideal for those with solid e-commerce support experience.

Apply for this position

You'll be redirected to adzuna.co.za

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