Customer Service Executive

EPS

As a Customer Service Executive, you will address customer inquiries via phone, email, and live chat while coordinating shipments with overseas agents.

Last checked on June 11, 2026. We may earn a commission when you click through.

If you're looking for a dynamic position in customer service, this role offers a great opportunity in logistics.

✓ Direct interaction with customers ✓ Opportunity to work in logistics ✓ Professional growth potential

Customer Service Executive

EPS

Updated 19 hours ago

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Selangor

If you're looking for a dynamic position in customer service, this role offers a great opportunity in logistics.

About this role

As a Customer Service Executive, you will address customer inquiries via phone, email, and live chat while coordinating shipments with overseas agents.

About the Company

EPS is a logistics company focused on providing efficient shipping solutions and exceptional customer service.

Key Highlights

✓ Handle customer inquiries professionally
✓ Coordinate with overseas agents
✓ Work closely with Operations for timely deliveries
✓ Resolve customer queries effectively
✓ Job located in Selangor

💡 Honest Take: This role is thrive in fast-paced environments and enjoy engaging with customers directly.

Pros

✓ Direct interaction with customers
✓ Opportunity to work in logistics
✓ Professional growth potential
✓ Engaging and varied daily tasks

Cons

✗ May involve high-pressure situations
✗ Non-remote position
✗ Potentially long hours during peak times

Best For: Ideal for those who enjoy problem-solving and working in a team-oriented environment.

Watch Out: Be prepared for the demands of a busy customer service role; it can be challenging during peak periods.

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What Customers Say

Employees appreciate the collaborative atmosphere but note the high-pressure nature of the job during peak times.

Expert Review

The Customer Service Executive position at EPS of customer engagement and logistical coordination. You will be responsible for addressing customer inquiries through various channels, which is a great opportunity for those who enjoy direct communication. This role requires effective collaboration with overseas agents to ensure shipment processes.

Working closely with the Operations team is crucial for ensuring timely deliveries. This aspect of the job can be rewarding, but it also means you need to be organized and proactive in resolving issues as they arise. The role demands a balance of speed and professionalism, n excellent fit for individuals who thrive under pressure.

EPS is positioned as a logistics provider with a commitment to customer service. While the job offers growth potential, it's important to be aware of the fast-paced environment that comes with it. If you enjoy a dynamic work setting where you can make a tangible impact on customer satisfaction, this could be the role for you.