Join our customer experience team in East London as a Contact Centre Advisor where you will manage multichannel interactions including phone, email, and live chat. The ideal candidate thrives in a fast-paced environment and takes pride in turning frustrated customers into loyal advocates. Responsibilities Handle inbound and outbound customer calls professionally Provide accurate information and resolve customer queries Maintain records of customer interactions in the CRM Meet performance targets and service level agreements Escalate complex issues to senior staff Participate in training and team meetings Requirements Resilience and a positive attitude when working in a target-driven environment. Previous experience in a customer service or contact centre environment is preferred but not essential. Excellent verbal and written communication skills with a clear and friendly telephone manner. Flexibility to work rotating shifts including evenings, weekends, and public holidays. Proficiency in using computer systems, including CRM software and Microsoft Office applications. Qualifications NQF Level 4 Contact Centre qualification is advantageous.