We are hiring a Customer Service Agent who is fluent and highly proficient in spoken and written English. In this role, you will support healthcare professionals and technical staff using our software products. This position requires exceptional verbal clarity, strong written communication, attention to detail, and the ability to provide accurate, timely assistance in a professional and respectful manner. Clear, confident English speaking skills with a neutral or minimal accent are required, as this role involves frequent real-time communication with U.S.-based healthcare providers over phone and video. Candidates with experience supporting radiology or healthcare software in a B2B SaaS setting will be strongly preferred. Key Responsibilities Provide high-quality customer support via phone, email, and chat in clear, professional, and easily understandable EnglishCommunicate effectively with U.S.-based clinical and technical users, ensuring clarity in live conversations and issue explanationsTroubleshoot user issues related to RIS, PACS, Dictation, or patient portal accessCreate detailed support tickets and professional documentation of client interactionsFollow defined procedures for escalation, triage, and resolutionEnsure compliance with HIPAA and data security protocols in every interactionContribute to the internal knowledge base and assist with support process improvementUphold our customer-first culture through empathy, clarity, and reliability Required Qualifications Minimum 2 years of experience in a customer support role, preferably in SaaS, healthcare IT, or medical imagingFluent spoken and written English (C1 level or higher) with strong verbal clarity and a limited accentMust be easily understood by U.S.-based customers during live phone and video interactionsMust be able to clearly articulate technical issues and document interactions professionallyExperience with support tools such as Jira, Zendesk, Freshdesk, or similar platformsFamiliarity with medical or radiology terminology (e.g., PACS, RIS, HL7, DICOM)Basic technical troubleshooting ability (web-based tools, log collection, resets)Ability to work flexible hours, including U.S. business hours, evenings, weekends, or on-call shifts, if requiredExcellent problem-solving and analytical skillsProficiency with CRM software, ticketing systems, and office tools (e.g., Microsoft Office, Google Suite)Ability to work in a fast-paced environment and manage multiple tasks simultaneously Preferred Experience Prior support experience in radiology, imaging centers, or teleradiology groupsFamiliarity with HIPAA regulations and patient privacy complianceExperience supporting cloud-based healthcare SaaS platformsWhile additional language skills may be beneficial, this role is conducted primarily in English, and exceptional English fluency is required. What We Offer Remote-first, collaborative work environmentSupportive and structured onboarding and trainingGrowth opportunities into Tier 2 Support, QA, or Client Success rolesCompetitive compensation and benefits