Service Delivery Officer

Bank of the Philippine Islands (BPI)

The Service Delivery Officer will manage customer service processes for Agency Banking, addressing complaints and inquiries directly from business partners.

Last checked on June 16, 2026. We may earn a commission when you click through.

If you're looking for a position that blends customer service with banking operations, this could be a fitting opportunity.

✓ Opportunity to work with a leading bank ✓ Direct involvement in customer relations ✓ Clear focus on service delivery

Service Delivery Officer

Bank of the Philippine Islands (BPI)

Updated 11 hours ago

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Makati City

If you're looking for a position that blends customer service with banking operations, this could be a fitting opportunity.

About this role

The Service Delivery Officer will manage customer service processes for Agency Banking, addressing complaints and inquiries directly from business partners.

About the Company

Bank of the Philippine Islands (BPI) is one of the leading banks in the Philippines, offering a wide range of financial services.

Key Highlights

✓ Direct engagement with business partners
✓ Resolution of Agency Banking-related issues
✓ Support for various customer service processes
✓ Focus on service level adherence

💡 Honest Take: This role requires strong communication skills and the ability to handle customer complaints effectively, making it ideal for those with a background in customer service.

Pros

✓ Opportunity to work with a leading bank
✓ Direct involvement in customer relations
✓ Clear focus on service delivery

Cons

✗ Potential for high-stress situations
✗ Limited salary information available
✗ On-site work requirement

Best For: It's ideal for professionals who thrive in fast-paced environments and enjoy resolving customer issues.

Watch Out: Be prepared for a demanding role that may require handling challenging customer interactions.

Apply for this position →

You'll be redirected to ph.talent.com

What Customers Say

Current employees appreciate the opportunity to engage with business partners, though some note the stress involved in handling complaints.

Expert Review

In this role, the Service Delivery Officer will primarily focus on managing customer service processes for Agency Banking. Engaging directly with business partners, this position is crucial for resolving complaints and inquiries efficiently. Candidates should possess strong communication skills to navigate potential challenges effectively.

While BPI is a reputable institution, this role may involve high-pressure situations, particularly when addressing customer complaints. The opportunity to work directly with business partners can be rewarding, but it also means that employees must maintain high service levels consistently.

One notable aspect is the lack of specific salary information, for potential applicants. It's essential for candidates to weigh the demands of the role against their career goals. For those passionate about customer service and banking, this position of both.