Live Chat Representative

Pulse Universal Communication

Pulse Universal Communication is seeking a proactive and customer-focused Live Chat Representative to join our dynamic support team. In this role, you will be the first point of contact for customers via live chat, providing timely, accurate, and...

Last checked on May 18, 2026. We may earn a commission when you click through.

If you're looking for a remote job in customer service, this could be a solid pick.

✓ Flexible work schedule ✓ Competitive pay ✓ Develop problem-solving skills

Live Chat Representative

Pulse Universal Communication

Updated 1 day ago

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Calgary Remote 27 – 30 Full-Time

If you're looking for a remote job in customer service, this could be a solid pick.

About this role

The Live Chat Representative position at Pulse Universal Communication offers a competitive salary and a focus on customer satisfaction in a remote setting.

About the Company

Pulse Universal Communication specializes in customer support solutions, focusing on delivering high-quality service through various channels.

Key Highlights

✓ Remote work option available
✓ Salary range of $27–$30 CAD/hour
✓ Focus on customer satisfaction and issue resolution
✓ Opportunity for career advancement
✓ Supportive team environment

💡 Honest Take: This position is ideal for those who thrive in fast-paced environments and enjoy helping others.

Pros

✓ Flexible work schedule
✓ Competitive pay
✓ Develop problem-solving skills
✓ Collaborative team culture
✓ Potential for growth within the company

Cons

✗ High performance metrics to meet
✗ May require dealing with difficult customers
✗ Experience in customer service preferred
✗ Limited to English communication primarily
✗ Remote work might lead to feelings of isolation

Best For: Great for those seeking a customer service role that offers flexibility and the chance to work from home.

Watch Out: Be prepared for the pressure of meeting specific performance metrics and managing customer complaints.

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You'll be redirected to remote.com

What Customers Say

Current employees report a supportive work culture but note the pressure from performance metrics.

Expert Review

If you thrive on helping others, Pulse Universal Communication's Live Chat Representative role could be a good fit. The company offers a competitive salary between $27 and $30 CAD per hour, which is attractive for entry-level positions in customer service. Expect to handle multiple customer inquiries via live chat, making your communication skills essential.

The role demands a high level of product knowledge to provide accurate information and resolve issues quickly. You'll need to meet performance metrics like response time and customer satisfaction, which can be a bit demanding. This makes it not the best choice for those who prefer a laid-back work environment.

While the remote nature of the job offers flexibility, it also means you'll need to manage your time effectively and stay motivated. If you're someone who enjoys challenges and doesn't mind the occasional dissatisfied customer, this position could be rewarding. According to the company’s page, they also emphasize career advancement, making it a potential long-term career path for the right candidate.