Energy Efficiency Customer Support Specialist

Job Description:

This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change! You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates. Each call can be a different utility customer and require a different type of service. Personal performance data and progress accessible in real time.Requirements:

High School Diploma or GED (required) Ability to type 35+ WPM No attendance or punctuality concerns Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitudeBenefits:

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours 401(k) with company match Paid vacation, sick, personal and parental leave time Paid Volunteer Time: giving back to our communities is important to us Employee Recognition Program – convert your recognition points into gift cards Employee Assistance Program – offers benefits to help you manage daily responsibilities Access to on-demand training courses to advance further in your career