Bilingual Customer Service Representative

Leidos

Excellent customer service soft skills including handling upset customers. Deliver excellent customer service in a high-volume call center, including responding to customer complaints. That's why we craft compensation packages that reflect the...

Last checked on May 20, 2026. We may earn a commission when you click through.

Ideal for bilingual individuals who thrive in high-pressure environments and enjoy problem-solving.

✓ Full-time employment with a reputable company. ✓ Focus on customer satisfaction and support. ✓ Opportunity to improve communication skills.

Bilingual Customer Service Representative

Leidos

Updated 3 hours ago

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Indianapolis

Ideal for bilingual individuals who thrive in high-pressure environments and enjoy problem-solving.

About this role

Leidos is a global science and technology company that supports various government missions, including housing and urban development.

About the Company

Leidos is a leading technology and engineering company that provides solutions in defense, aviation, information technology, and biomedical research.

Key Highlights

✓ Handle customer complaints effectively in a call center.
✓ Demonstrate strong soft skills, especially with upset customers.
✓ Join a team that values customer service excellence.
✓ Compensation packages reflect the importance of customer support.

💡 Honest Take: This job demands a lot of patience and communication skills, especially when dealing with angry customers.

Pros

✓ Full-time employment with a reputable company.
✓ Focus on customer satisfaction and support.
✓ Opportunity to improve communication skills.

Cons

✗ High-pressure call center environment.
✗ Potentially dealing with difficult customers frequently.
✗ Work may not be fully remote, limiting flexibility.

Best For: Ideal for individuals with strong communication skills looking to work in customer service.

Watch Out: Be prepared for a fast-paced environment and managing upset customers regularly.

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What Customers Say

Employees appreciate the focus on customer service but note the high-stress environment.

Expert Review

If you're bilingual and enjoy helping others, this Bilingual Customer Service Representative position at Leidos could be a good fit. The role involves managing customer complaints in a high-volume call center, which can be stressful but rewarding. You’ll need strong soft skills to navigate challenging conversations effectively.

Leidos emphasizes the importance of customer service, reflected in their competitive compensation packages. They understand that handling upset customers is part of the job, and they value employees who can manage these situations with grace. This role offers a chance to sharpen your communication skills in a real-world setting.

However, keep in mind that the call center environment can be demanding. Expect to deal with frustrated customers frequently, which may not suit everyone. It's crucial to have resilience and a positive attitude to thrive here. If you're looking for a job that challenges you and allows you to make a difference, check out more details on their official page at Leidos.