Customer Experience and Service Design Consultant

HNW | Experiences That Work

Join HNW | Experiences That Work to develop customer journey maps and enhance service design through user testing and feedback integration.

Last checked on June 16, 2026. We may earn a commission when you click through.

If you're looking to make a meaningful impact in service design, this position offers an exciting opportunity in Abu Dhabi's tech landscape.

✓ Opportunity to innovate in service design ✓ Collaborative work environment ✓ Focus on customer-centric solutions

Customer Experience and Service Design Consultant

HNW | Experiences That Work

Updated 28 days ago

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Abu Dhabi

If you're looking to make a meaningful impact in service design, this position offers an exciting opportunity in Abu Dhabi's tech landscape.

About this role

Join HNW | Experiences That Work to develop customer journey maps and enhance service design through user testing and feedback integration.

About the Company

HNW | Experiences That Work focuses on creating impactful customer experiences through innovative service design and consulting.

Key Highlights

✓ Develop comprehensive customer journey maps
✓ Visualize customer interactions for improvement
✓ Conduct user testing and iterate on prototypes
✓ Work with a dynamic team in Abu Dhabi
✓ Full-time position with growth opportunities

💡 Honest Take: This role is ideal for those passionate about enhancing customer experiences but may require adaptability to rapidly changing project needs.

Pros

✓ Opportunity to innovate in service design
✓ Collaborative work environment
✓ Focus on customer-centric solutions
✓ Potential for career growth
✓ Hands-on experience with user testing

Cons

✗ May involve tight deadlines
✗ Requires flexibility in project scope
✗ Limited remote work options
✗ Potentially high-pressure environment
✗ Not suitable for those seeking a rigid structure

Best For: It's tailored for individuals with a background in customer experience or service design looking to advance their careers in Abu Dhabi.

Watch Out: Be prepared for a fast-paced role that may require quick adjustments to project directions and timelines.

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What Customers Say

Feedback from current employees highlights a collaborative environment but notes the need for flexibility and adaptability in project management.

Expert Review

This consultancy position at HNW | Experiences That Work provides shape customer interactions through strategic design. The role emphasizes developing detailed customer journey maps, which are crucial for identifying enhancement areas. The emphasis on user testing allows for real-time feedback integration, ensuring that the services are genuinely customer-centric.

Candidates should be aware that the demands of this role can fluctuate, often requiring quick pivots based on project needs. This aspect could be challenging for those preferring a more stable work routine. With a strong focus on innovation, applicants will engage in creating prototypes that push the boundaries of traditional service design.

For those passionate about customer experience, this role presents a chance to impact how services are delivered. The company’s commitment to enhancing customer journeys means that successful candidates will find satisfaction in seeing their ideas come to life. However, it’s important to note that the position is not suited for individuals looking for a structured, predictable work environment.

Overall, this role for its potential to influence customer experience in a vibrant market like Abu Dhabi. According to the official job listing, the position is full-time, offering significant opportunities for personal and professional growth.