Factory GM

Pay Range: $20.00 - $30.00

Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.

Overview of Position:

A Factory Store General Manager is responsible for overall daily operations which includes, but are not limited to overseeing all aspects of production, sales, facilities management, ordering, processing and human resources. Essential functions are "Creating Magic Moments" for our guests while driving sales with a detailed plan to grow the business and managing costs. Additionally, the Factory store General Managers have the additional responsibility of producing product and managing a larger staff to accommodate the needs of tunnel oven stores in addition to the front retail location. The Factory Store General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products, managing proper production orders to ensure adequate product levels to prevent outages, minimize waste, control food cost, maintain high food quality standards in both the Factory Store as well as the Tunnel Oven store(s) they support.

Principal Duties and Responsibilities:

Guest Service Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfactionServing as a role model for customer-first behaviors according to company standardsBuilding a team of customer-focused employees through coaching and performance managementHandling difficult customer situations professionallyHandling any customer complaints/concernsResponding to customer inquiries on a timely basisEnsuring all products meet Krispy Kreme quality standardsConduct store toursAnswer telephone in a timely manner and utilize Krispy Kreme greeting proceduresCreate appropriate atmosphere including lighting, music and temperature levels Supervisory Supervising store operationsReview Krispy Kreme Audits and Mystery shops and make appropriate adjustmentsEnsuring all of the store's physical property is in good conditionConducting or delegating opening and closing responsibilitiesReview information and communicate daily in Management log book Sales Directing and managing store sales efforts, which may include Hot Light times, store operating hours, retail sales, fundraising and suggestive sellingAchieving business plan objectives and profitability according to store operating plan and established financial goals Production Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performanceMake timely and accurate production calls to prevent outages and minimize wasteReview Fundraising orders and Tunnel Store orders dailyResearch current industry trends, seasonal events, weather concerns and effect changes accordinglyUnderstanding the production process and maintaining a schedule that guarantees high quality and outputUnderstanding and implementing store quality control proceduresInspecting, troubleshooting, and assessing any production or equipment problems Safety and Sanitation Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR's, etc.Complete safety certification on walkie stackie or forklift equipmentMaintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc. Equipment Overseeing proper upkeep of store facility and equipment Personnel Ensure proper food storage according to standard operating procedure and adhere to sanitation guidelines as prescribed by standard state, city and county code.Perform and train proper Lock out/Tag out proceduresDirecting and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firingInterview, hire, document, train and supervise all Team Members while maintaining appropriate staffing levels.Build a team of customer-focused employees that foster teamworkDemonstrate leadership in employee developmentCommunicating to store employees and enforcing all store policies, standards, and practicesSchedulingPerformance reviews with employees Accounting Ensuring maximum profitability and sales growth in all store functionsManaging income and expense budgets, including accounts payable/receivable, profit and loss, etc.Completing required corporate reporting documentation, both financial and operationalManaging company resources responsibly including inventory controlManaging financial dutiesProtecting company assetsAuthorizing comps and voids for all Team membersMaintaining a resourceful budget and controlling all costs and expensesManaging financial duties such as deposits, collecting accounts receivable and properly documenting all transactionsPayrollFollow company cash handling procedures & policiesAccounting tasks such as counting and depositing revenues Leadership Communicating and modeling company standards and policiesImplementing efficiently and effectively directives from store, corporate, and divisional managementDeveloping and maintaining store organization to promote efficient operationsInterfacing with corporate office personnelMeeting daily with manager's and/or shift supervisor's to coordinate and ensure production standards and schedulesComplete daily orders: dry goods, dairy, doughnut ingredients, beverages etcIdentify and communicate inventory and/or equipment's needs to other members of management team

Essential skills and Experience: High school or GED requiredComplete Krispy Kreme GM Development courseMust perform all related competencies outlined in the Krispy Kreme Shift Management & Store Management Training WorkbooksExperience with sales, management, production, and customer serviceStrong communication, organizational, and leadership skillsPleasant disposition, sociable, accommodating nature, and enthusiasmSelf-motivation, creativity, and adaptabilityMaintain a well-manicured appearance and persona that reflects the established image of the storeComply with company dress codeWork a variable and flexible schedule which may include nights, weekends, and holidaysMeet personal schedule requirements punctuallyBasic computer, telephone, and fax knowledgeMust be at least 21 years of ageMust meet Krispy Kreme driving standards (three year clean driving)Pass a pre-employment drug screen and criminal background check

Nonessential skills and Experience: Post Secondary Education strongly preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity BendingStoopingGraspingFiling DocumentsClimbingWalkingCarrying WritingDrivingPushing/PullingUsing telephone and fax machinesLiftingTwisting Sitting SweepingCommunicating with customers and co-workers Physical Requirements Lifting up to 75 pounds occasionallyPhysical activity is sporadicInvolves periodic travelWork in and near moving equipment and mechanical partsPerform duties in an environment that can be quite loud at times (including noises from machinery, equipment, music etc)May not work under the influence of alcohol or any mind/mood altering substancesVisual/Audible Acuity RequirementsMust be able to meet requirements for a driver's license. Working Conditions: The worker is subject to inside and outside environmental conditions.