Telephone Operator

Shangri-La

Join Shangri-La as a Telephone Operator, requiring customer service experience, strong language skills, and flexibility in working hours.

Last checked on July 21, 2026. We may earn a commission when you click through.

The position offers a great entry point into the hospitality industry, especially for multilingual individuals. However, the flexible hours could be a drawback for those seeking more predictable schedules.

✓ Opportunity to work in a prestigious hotel ✓ Ideal for multilingual candidates ✓ Develop customer service skills

Telephone Operator

Shangri-La

Updated 7 days ago

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Malaysia

About this role

Join Shangri-La as a Telephone Operator, requiring customer service experience, strong language skills, and flexibility in working hours.

About the Company

Shangri-La is a renowned luxury hotel brand, known for its exceptional hospitality and commitment to service excellence.

Key Highlights

✓ Requires at least 1 year in hotel or customer service
✓ Strong interpersonal and multi-tasking skills needed
✓ Fluent in English, Cantonese, and Putonghua
✓ Flexible working hours and shifts

💡 Honest Take: This role suits those passionate about customer service and languages, but may be challenging for candidates seeking fixed hours.

Pros

✓ Opportunity to work in a prestigious hotel
✓ Ideal for multilingual candidates
✓ Develop customer service skills
✓ Flexible working hours

Cons

✗ Requires night and weekend shifts
✗ Entry-level position may have limited growth initially
✗ High-pressure environment during busy periods

Best For: Ideal for multilingual candidates looking to enhance their skills in a dynamic work environment.

Watch Out: Be prepared for irregular hours and the demands of a busy hotel setting.

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What Customers Say

Employees appreciate the dynamic work environment but note the challenges of irregular hours.

Expert Review

This role at Shangri-La offers a unique chance to enter the hospitality field with a reputable brand. Candidates should be aware that the position requires fluency in multiple languages, making it thrive in diverse environments. Given the flexible shifts, this job may not suit everyone, particularly those who prefer a standard workweek.

Working as a Telephone Operator means you'll often be the first point of contact for guests, requiring excellent communication skills. The role can be fast-paced, especially during peak check-in times, so strong multitasking abilities are essential. While the entry-level nature of the job allows for skill development, it may come with limited advancement opportunities initially.

Overall, prospective applicants should weigh the benefits of working for a prestigious hotel against the demands of the role. If you're ready to embrace the challenges of flexible hours and high guest expectations, this could be a fulfilling opportunity. More details can be found on the Shangri-La careers page.