Rider Experience & Engagement Strategy Lead

Delivery Hero SE

Delivery Hero SE in Dubai seeks a Rider Experience & Engagement Strategy Lead to enhance rider retention and engagement through data analysis and loyalty frameworks.

Last checked on June 14, 2026. We may earn a commission when you click through.

A strong opportunity for experienced professionals looking to make an impact in a fast-paced environment.

✓ Opportunity to shape rider engagement strategies ✓ Work with a leading global company ✓ Focus on data-driven decision making

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Rider Experience & Engagement Strategy Lead

Delivery Hero SE

Updated 2 months ago

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Dubai

A strong opportunity for experienced professionals looking to make an impact in a fast-paced environment.

About this role

Delivery Hero SE in Dubai seeks a Rider Experience & Engagement Strategy Lead to enhance rider retention and engagement through data analysis and loyalty frameworks.

About the Company

Delivery Hero SE is a leading global online food ordering and delivery service headquartered in Berlin, with a strong presence in Dubai.

Key Highlights

✓ Lead rider retention and engagement strategies
✓ Design structured loyalty frameworks
✓ Analyze retention data to reduce churn
✓ 5-8 years experience required
✓ Position based in Dubai

💡 Honest Take: This role is crucial for enhancing rider satisfaction and loyalty within a competitive market. Candidates should be data-driven and innovative.

Pros

✓ Opportunity to shape rider engagement strategies
✓ Work with a leading global company
✓ Focus on data-driven decision making
✓ Innovative work culture
✓ Competitive salary package

Cons

✗ High-pressure environment
✗ Limited remote work options
✗ Requires significant experience
✗ Potentially long working hours
✗ Challenging to meet stakeholder expectations

Best For: The position is suited for individuals with a strong background in data analysis and loyalty programs.

Watch Out: Candidates should be prepared for a demanding role that requires both leadership and analytical skills.

Apply for this position →

You'll be redirected to ae.talent.com

What Customers Say

Feedback highlights a fast-paced work environment with opportunities for growth, though some express concerns about workload and expectations.

Expert Review

In the competitive landscape of food delivery, the Rider Experience & Engagement Strategy Lead at Delivery Hero SE plays a pivotal role. This position demands a proven track record in designing effective rider loyalty programs. With 5-8 years of relevant experience, the ideal candidate will spearhead initiatives that directly affect rider retention rates.

The role focuses on utilizing retention data to drive strategic decisions aimed at reducing churn. This data-centric approach is necessary for improving rider experience but also critical for maintaining the company's market position. Given the challenging nature of this industry, the ability to adapt quickly and innovate is essential.

While the opportunity offers a chance to shape a leading brand’s rider strategy, potential applicants should be aware of the high-pressure environment. The expectation for long working hours and significant stakeholder management might be demanding for some. Those looking to thrive in fast-paced settings will find this role rewarding.

For more details, interested candidates can visit the official job posting on Talent.com.

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