We are recruiting a Call Centre Team Leader in Polokwane to supervise a team of agents, monitor performance metrics, and drive service quality improvements. This position requires previous supervisory experience and the ability to coach and motivate a high-performing team.ResponsibilitiesHandle inbound and outbound customer calls professionallyProvide accurate information and resolve customer queriesMaintain records of customer interactions in the CRMMeet performance targets and service level agreementsEscalate complex issues to senior staffParticipate in training and team meetingsRequirementsResilience and a positive attitude when working in a target-driven environment.Previous experience in a customer service or contact centre environment is preferred but not essential.Proficiency in using computer systems, including CRM software and Microsoft Office applications.Strong problem-solving abilities and the patience to handle difficult or irate customers calmly.Active listening skills and the ability to understand and address customer needs effectively.QualificationsNQF Level 4 Contact Centre qualification is advantageous.