Team Leader Customer Service Call Centre Mr Price Money

Mr Price Group

Lead a team of call centre agents to provide exceptional customer service while achieving operational targets.

Last checked on June 12, 2026. We may earn a commission when you click through.

A solid opportunity for experienced candidates eager to step into a leadership role in a reputable company.

✓ Opportunity to lead a team ✓ Focus on customer satisfaction ✓ Growth potential within the company

Team Leader Customer Service Call Centre Mr Price Money

Mr Price Group

Updated 2 days ago

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Durban Full-Time

A solid opportunity for experienced candidates eager to step into a leadership role in a reputable company.

About this role

Lead a team of call centre agents to provide exceptional customer service while achieving operational targets.

About the Company

Mr Price Group is a leading South African retail company known for its affordable fashion and homeware.

Key Highlights

✓ Lead and mentor call centre agents
✓ Ensure excellent customer service delivery
✓ Meet operational goals effectively
✓ Strong focus on team collaboration
✓ Knowledge of customer service legislation

💡 Honest Take: This role is ideal for those with solid call centre experience who enjoy leadership and teamwork, but it may be challenging for novices.

Pros

✓ Opportunity to lead a team
✓ Focus on customer satisfaction
✓ Growth potential within the company
✓ Stable work environment
✓ Engaging team dynamics

Cons

✗ High-pressure environment
✗ Requires significant multitasking
✗ May involve dealing with difficult customers
✗ Limited flexibility in work hours
✗ Experience required for applicants

Best For: This position is for those who thrive in fast-paced settings and enjoy motivating others.

Watch Out: Be prepared for a demanding role that requires strong problem-solving skills and the ability to manage stress.

Apply for this position →

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Expert Review

In the role of Team Leader at Mr Price Money, you'll oversee a dedicated team of call centre agents. With 3-4 years of experience in customer service, particularly in a call centre, you will ensure your team meets operational targets while maintaining high customer satisfaction standards. Familiarity with relevant legislation like the CPA, POPIA, and NCPA is essential, highlighting the importance of compliance in this sector.

The company places a strong emphasis on team collaboration and leadership skills, requiring candidates to be adept at mentoring and sharing best practices. Proficiency in Microsoft Office applications is crucial for effective reporting and data analysis. Those who excel in multitasking and can handle pressure will find this environment rewarding.

While this position offers a great opportunity for career advancement, it is not ideal for those lacking prior call centre experience. The fast-paced nature of the role can be overwhelming for newcomers and requires a customer-focused mindset. According to the official job listing, strong communication skills are paramount for success in this role, both in verbal and written forms.

if you are ready to take on a leadership role and have the requisite experience, this position at Mr Price Money could be a good fit. Just be prepared for the challenges that come with managing a busy call centre team.

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