Customer Support Specialist

Lancesoft Philippines

Join Lancesoft Philippines as a Customer Support Specialist in Cebu, handling customer inquiries and resolving issues primarily during graveyard shifts.

Last checked on June 14, 2026. We may earn a commission when you click through.

This position is ideal for night owls looking to jumpstart a career in customer service in Cebu's vibrant BPO scene.

✓ Immediate hiring with on-site interviews ✓ Dynamic work environment ✓ Potential for career advancement

Customer Support Specialist

Lancesoft Philippines

Updated 1 day ago

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Cebu City On-site

This position is ideal for night owls looking to jumpstart a career in customer service in Cebu's vibrant BPO scene.

About this role

Join Lancesoft Philippines as a Customer Support Specialist in Cebu, handling customer inquiries and resolving issues primarily during graveyard shifts.

About the Company

Lancesoft Philippines specializes in staffing solutions, offering various employment opportunities in the BPO sector.

Key Highlights

✓ On-site position in Cebu IT Park or Mactan
✓ Rotational shift schedule, mostly graveyard
✓ Direct interaction with customers for inquiries
✓ Immediate on-site interviews
✓ Opportunities for growth in a dynamic environment

💡 Honest Take: While the role offers direct customer interaction, the graveyard shifts may not suit everyone, especially those preferring daytime work.

Pros

✓ Immediate hiring with on-site interviews
✓ Dynamic work environment
✓ Potential for career advancement
✓ Hands-on experience in customer service
✓ Located in a central business district

Cons

✗ Graveyard shifts can be challenging
✗ On-site work may not suit those preferring remote options
✗ Limited information on salary
✗ High turnover in BPO roles
✗ Potentially high-pressure customer interactions

Best For: Ideal for job seekers in Cebu, particularly those with prior customer service experience or a willingness to learn.

Watch Out: Be prepared for the demands of night shifts and the potential stress of handling customer complaints.

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What Customers Say

Feedback from employees highlights the supportive team culture but notes challenges associated with working graveyard shifts.

Expert Review

This Customer Support Specialist role at Lancesoft Philippines offers engage directly with customers in Cebu. Working primarily graveyard shifts, candidates should have a flexible schedule and a passion for service. The position is located in bustling IT Park or Mactan, providing a vibrant backdrop for daily operations.

While the potential for career advancement is a significant draw, it's essential to consider the challenges of night shifts. Many find that the graveyard schedule can disrupt personal life and overall well-being. Our team found that candidates who thrive under pressure and enjoy fast-paced environments tend to succeed in such roles.

direct interaction with customers can lead to rewarding experiences, but it also comes with the responsibility of resolving complaints effectively. The company’s recruitment process includes immediate on-site interviews, making it easier for interested applicants to get started quickly. For more details, you can visit their official page at https://ph.talent.com/redirect?acquisition_sub_id=10101&bpid=fa2466a8e2361c760e1de1c2801676e1&channel_1=default&channel_2=default&channel_3=default&context=api&eligible=yes&falcon=1&id=623327476423730062&initiator=&is_gl=0&l=Cebu+City&pc=11&pid=e31e0c2b7414&publisher=7c2b7e61c1&puid=3dea3deegdddgdddfdde3de93dec9dd9addafddc3dee3ded3de93ded3deg3deg3dea3dee3ee33dee3de73deb3ee33beg3ce83beg3ee33defedd9fdd83def3defgddcadda3degddde.

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