Customer Service Representative

Service Squad

Service Squad Plumbing is hiring a Customer Service Representative to manage inbound calls and schedule appointments using ServiceTitan.

Last checked on June 13, 2026. We may earn a commission when you click through.

The role offers a chance to work with a reputable company but requires specific software experience.

✓ Opportunity to work with a growing company ✓ Hands-on experience with ServiceTitan ✓ Engaging work environment

Customer Service Representative

Service Squad

Updated 14 hours ago

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Fort Worth

The role offers a chance to work with a reputable company but requires specific software experience.

About this role

Service Squad Plumbing is hiring a Customer Service Representative to manage inbound calls and schedule appointments using ServiceTitan.

About the Company

Service Squad Plumbing is a Fort Worth-based company specializing in plumbing services, committed to customer satisfaction.

Key Highlights

✓ Hands-on experience with ServiceTitan or similar software required
✓ Convert calls into booked appointments
✓ Work in a fast-paced environment

💡 Honest Take: This position is ideal for those with a background in customer service, especially in the plumbing or field-service sectors.

Pros

✓ Opportunity to work with a growing company
✓ Hands-on experience with ServiceTitan
✓ Engaging work environment

Cons

✗ Requires specific software knowledge
✗ In-person work in Fort Worth only
✗ No specified salary range

Best For: This position is suited for those who thrive in busy environments and have strong communication skills.

Watch Out: Be aware that the role requires familiarity with ServiceTitan, which may be a barrier for some applicants.

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Expert Review

Finding a role in customer service can be competitive, especially in specialized fields like plumbing. Service Squad Plumbing's Customer Service Representative position requires applicants to have hands-on experience with ServiceTitan, a field-service platform commonly used in the industry. This requirement could limit the pool of eligible candidates, particularly those new to the field.

The job entails answering inbound calls and efficiently converting those inquiries into booked appointments. This aspect is crucial for maintaining workflow and customer satisfaction, which the company emphasizes. In a bustling environment like Fort Worth, the role offers a dynamic work setting that can be appealing to those who enjoy fast-paced interactions.

While the role does provide an opportunity to work with a reputable company, the lack of disclosed salary details might deter some candidates. Transparency regarding compensation can significantly influence job appeal, especially in a cost-sensitive market. Potential applicants should consider their experience with similar platforms as a key factor in their application process. For more details, interested individuals can visit the official listing on Talent.com.