Instructional Designer

Probe CX

Lead the design and delivery of engaging AI-powered training content for call center teams while managing multiple projects and ensuring quality.

Last checked on July 9, 2026. We may earn a commission when you click through.

This position offers a unique opportunity for experienced instructional designers to leverage AI in training, but the fast-paced environment may not suit everyone. It’s a those eager to innovate in BPO training.

✓ Innovative focus on AI ✓ Career growth opportunities ✓ Engaging work environment

Instructional Designer

Probe CX

Updated 14 days ago

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Metro Manila

About this role

Lead the design and delivery of engaging AI-powered training content for call center teams while managing multiple projects and ensuring quality.

About the Company

Probe CX is a recognized leader in the BPO sector, specializing in innovative training and customer support solutions.

Key Highlights

✓ Focus on AI-driven learning solutions
✓ Manage end-to-end project timelines
✓ Develop engaging training content
✓ Work in a collaborative team environment
✓ Opportunity to lead innovative projects

💡 Honest Take: This role is ideal for seasoned professionals passionate about integrating AI in learning but may be challenging for those new to instructional design.

Pros

✓ Innovative focus on AI
✓ Career growth opportunities
✓ Engaging work environment
✓ Leadership role in project management
✓ Strong company reputation

Cons

✗ May require extensive experience
✗ Fast-paced and demanding
✗ Limited remote flexibility
✗ Potential for high workload
✗ Requires strong multitasking skills

Best For: Ideal for professionals with a background in instructional design and a passion for technology in learning.

Watch Out: Prospective candidates should be prepared for a highly demanding role that requires juggling multiple projects simultaneously.

Apply for this position →

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What Customers Say

Current employees appreciate the innovative focus but note the high workload and fast-paced environment.

Expert Review

This instructional designer position at Probe CX due to its emphasis on AI-enhanced training. If you have a solid background in educational design, you're likely to thrive here. The role demands strong multitasking skills as you'll manage various projects and timelines.

While the opportunity is exciting, it’s the work environment is fast-paced and can be overwhelming for newcomers to the field. Those without extensive experience in instructional design may find it challenging to keep up.

The company has a solid reputation in the BPO industry, which adds credibility and potential networking opportunities. According to Probe CX's page, they emphasize innovation and quality, making this role a great stepping stone for ambitious professionals. However, the lack of remote work options may deter some applicants looking for flexibility.