Customer Service Advisor

Huntswood

Join Huntswood as a Customer Service Advisor, assisting customers through various channels like phone and social media with a focus on travel-related inquiries.

Last checked on June 6, 2026. We may earn a commission when you click through.

The Customer Service Advisor role at Huntswood presents a solid opportunity for travel enthusiasts looking to make a difference in customer support.

✓ Opportunity to work in the travel industry. ✓ Engage with customers across multiple platforms. ✓ Dynamic work environment.

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Customer Service Advisor

Huntswood

Updated 2 months ago

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Durban

The Customer Service Advisor role at Huntswood presents a solid opportunity for travel enthusiasts looking to make a difference in customer support.

About this role

Join Huntswood as a Customer Service Advisor, assisting customers through various channels like phone and social media with a focus on travel-related inquiries.

About the Company

Huntswood is a renowned company dedicated to providing exceptional customer service across various industries, including travel.

Key Highlights

✓ Handle inquiries via phone, live chat, and social media.
✓ Work in a dynamic environment focused on travel.
✓ Deliver consistent, high-quality customer service.

💡 Honest Take: This position suits those passionate about travel and helping others but may not be ideal for individuals seeking remote work.

Pros

✓ Opportunity to work in the travel industry.
✓ Engage with customers across multiple platforms.
✓ Dynamic work environment.

Cons

✗ Position is not remote.
✗ May require handling difficult customer queries.
✗ Limited salary information available.

Best For: Ideal for those looking to blend their love for travel with a career in customer service.

Watch Out: Be prepared for the challenges of customer service, including managing potentially difficult interactions.

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What Customers Say

Employees appreciate the supportive team environment but note the challenges of handling customer complaints.

Expert Review

The role of Customer Service Advisor at Huntswood offers an engaging opportunity for travel lovers to make a meaningful impact. Working from Durban, this position involves direct communication with customers via phone, live chat, and social media.

While the job promises a vibrant work atmosphere, it does come with challenges, especially related to customer interactions. Candidates should be ready to manage varied customer queries, which can sometimes be demanding. The company has a solid reputation for prioritising customer satisfaction, which is essential in this role.

As this position is not remote, it may limit some candidates seeking flexible work arrangements. It's crucial for applicants to weigh the benefits of working in a dynamic travel-focused environment against the potential stressors of customer service.

For those enthusiastic about travel and customer engagement, this job presents a fulfilling career path. However, those who prefer remote work or less customer-facing roles might want to reconsider their fit for this position.

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