Operations Manager

Communicate Recruitment

Oversee the contact centre's daily performance, manage escalations, and develop plans for improved service delivery and operations.

Last checked on June 20, 2026. We may earn a commission when you click through.

The Operations Manager position is a solid opportunity for those looking to impact customer experience positively.

✓ Opportunity to lead a dynamic team ✓ Focus on problem-solving and service enhancement ✓ Engage with complex customer issues

Operations Manager

Communicate Recruitment

Updated 3 days ago

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Johannesburg

The Operations Manager position is a solid opportunity for those looking to impact customer experience positively.

About this role

Oversee the contact centre's daily performance, manage escalations, and develop plans for improved service delivery and operations.

About the Company

Communicate Recruitment is a leading recruitment agency specializing in connecting businesses with top talent in various sectors.

Key Highlights

✓ Manage daily operations of the contact centre
✓ Handle complex customer escalations
✓ Implement root-cause solutions
✓ Develop action plans for service improvement
✓ Focus on enhancing operational outcomes

💡 Honest Take: This role demands strong leadership skills and experience in customer service management, making it ideal for seasoned professionals.

Pros

✓ Opportunity to lead a dynamic team
✓ Focus on problem-solving and service enhancement
✓ Engage with complex customer issues
✓ Potential for career growth in management

Cons

✗ High-pressure environment
✗ Requires extensive experience
✗ Limited remote work options
✗ Potential for long hours

Best For: Ideal for individuals with a background in customer service management looking to advance their careers.

Watch Out: Be prepared for the demands of managing a busy contact centre; this role is not for the faint-hearted.

Apply for this position →

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What Customers Say

Employees appreciate the leadership opportunities and the chance to improve service delivery, but note the high-pressure environment.

Expert Review

Taking charge of a contact centre is no small feat. This Operations Manager role requires managing daily operations but also addressing complex customer issues head-on. The focus on implementing root-cause solutions can lead to significant improvements in service delivery.

Candidates should come prepared with strong leadership skills and a proven track record in customer service management. The position offers the opportunity to craft action plans that directly enhance operational outcomes, rewarding venture for those who excel in high-pressure situations.

While the role promises growth and the chance to make a tangible impact, it does come with challenges. Expect to navigate a demanding environment with limited flexibility, as remote work is not an option. This position is best suited for those ready to step up and take on the responsibilities of a busy contact centre.

For more information about this opportunity, visit Communicate Recruitment's page to explore further.