Salary: Php 24,000 to Php 30,000 Location: Manila Country: Philippines Business Unit: International Education Vacancy Type: Permanent Closing Date: 26 May 2026 Meet the recruiter Hannah Heradura [email protected] Employment type: Permanent Location: Makati City, Metro Manila Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply. Work schedule: 5PM to 1AM Manila time Pay range: Php 24,000 to Php 30,000 We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range to apply. Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are looking for a Customer Service Advisor to join our Cambridge Insight Customer Support Team. As a key member of our team, your goal will be to identify, investigate, and resolve customer enquiries as the first point of contact. This role plays a vital part in delivering a high quality, consistent, and accurate service as part of the Customer Support Team. Why Cambridge? Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe. Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge. What can you get from Cambridge? At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential. That is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for. The organization offers a wide range of benefits and opportunities including: Regular Employment on Day 1 HMO Coverage and Life Insurance on Day 1 Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves) Vesting/Retirement package Opportunities for career growth and development Access to well-being programs Flexible schedule, hybrid work arrangement and work-life balance Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures What will you do as a Customer Service Advisor? As a Customer Service Advisor, you will create an excellent customer experience. Your job is to identify, investigate, and resolve customer enquiries as the first point of contact. It is crucial that you deliver a high quality, consistent, and accurate service as part of the Customer Support Team. Working under the supervision of a Customer Service Assistant Manager, your responsibilities will be as follows: Always provide a high quality of service for email, webchat, and telephone enquiries and dealing with them effectively Take responsibility for ensuring enquiries are dealt with and resolved within target times, keeping customers informed of progress Maintain accurate computer-based records of all enquiries handled Escalate any issues that might arise to the Senior Advisor Correctly identify enquiries that are formal complaints, expressions of dissatisfaction or compliments and ensuring these are recorded in line with policy and procedure Meet the department SLAs and levels of customer satisfaction Create and update common responses to customer queries Undertake at least one specialist role within the team and maintaining an expert level of knowledge while providing training and support to colleagues Proactively communicate with customers and staff Set up new accounts, successfully onboarding new customers and maintaining customer data on various systems. What makes you the ideal candidate for this role? Educated to degree level or with equivalent professional experience A minimum C1 or higher English qualification is required Extensive customer service experience Process management experience IT literate (proficient in the use of MS Office particularly Word, Outlook & Excel) Confidence with customer data Accuracy and attention to detail Ability to manage workload in pressured situations Excellent communication skills – written and verbal This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this. A cover letter gives you the chance to better explain how the skills and experience on your CV match the requirements of the job description and would be very advantageous to your application. Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us. Only applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible. Please ensure to upload correct and updated details and documents as these cannot be changed once submitted. #LI-Hybrid #PursuingPotential #CambridgeManila