Job Description Job Title: Network and System Administrator Department: IT Reports to: IT Manager Date: 2026 Overall Purpose of Job The Network and System Administratorwill be responsible for designing, organizing, modifying, installing, and supporting the hospitals computer systems by identifying network requirements; installing upgrades; monitoring server and network performance. Designs and installs server and virtualisation infrastructure, LANs, WANs, WiFi. Provide excellent customer service and technical support to all hospital departments, external users and external vendors. To facilitate the operations team, carry out their duties in a timely, cost effective manner. To constantly strive to improve the integrity of the networks and continually work towards customer satisfaction. To act as a point of escalation for technical issues effecting live customer networks. Key Responsibilities and Deliverables Maintains network and server performance by performing monitoring and analysis, and performance tuning; troubleshooting problems; escalating problems to vendor. Project and problem management, including effectively identifying and communicating goals, risks, stakeholders, timelines, options, and costs Upgrades servers and network by conferring with vendors; developing, testing, evaluating, and installing enhancements. Maintaining and monitoring of backup system for a variety of installations Configuration and maintenance of systems hardware/software and related infrastructure. Ensure system hardware, operating systems, software systems, security tools, web-servers, email, antivirus, PCs, local and wide area networking both hardware and software systems adhere to organizational values. Maintaining, upgrade and troubleshoot MS Exchange environment Maintain and deploy systems in a Windows and Linux environment Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Maintain network servers such as file servers, VPN gateways and intrusion detection systems. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, pagers, smartphones, software deployment, security updates and patches. Maintain and manage enterprise networking (Extreme, Layer2/Layer3, VLAN networking) Maintain and upgrade Telecommunications and voice communications technologies Manage the storage environment: EMC/HPE Nimble or similar SAN, NAS, and related storage technologies (e.g., fibre switches). Maintain and manage Active Directory, Group Policy, DHCP and DNS administration and troubleshooting Manage Windows Update Server (WSUS) for pushing out updates to client Person Specification Qualifications Bachelor's degree required One or more of the following certifications; MCSE, MCSA, CCNA, CCA, VMware, or CISSP preferred Extensive knowledge of routing and switching with a CCNA certification Proficiency in VMWare administration, Windows Domains, Linux and Mobile Telephony Experience in analysing customer solutions, plan and implement through to delivery. Experience At least three years' experience in System Administration role Job Specific Competencies and Knowledge Project experience involving technical consulting, solution design, project envisioning, planning, development and deployment. Provide accurate information at an appropriate level of complexity to staff in order to facilitate understanding and effective use by network/systems users. Provide a high standard of customer service and follow through staff inquiries and questions from commencement to resolution in a timely and professional manner. Plan and manage their own work in a complex, changing environment in order to meet set objectives and deadlines. Building and executing project plans working closely with customers and IT to understand and manage project expectations. Contribute to the success of the team by developing and utilizing effective lines of communication with other members and providing support to others as needed to ensure cohesion and consistency in approach. Provide advice (knowledge transfer) to the customer and partners. These will include support groups in the Automation, Local and Enterprise Applications & Infrastructure space as well as vendors and consultants from an external perspective who support many of the systems Prepare documentation and training to support IT and related processes. Abi